Junior Consultant, Software Rollout & Customer Success

• You independently support the implementation of our software solutions with our customers in automotive retail — from kick-off to successful go-live.
• You manage the project phases, keep timelines in view, and bring all stakeholders together.
• You actively participate in agile sprints, use tools like Jira, and act as the customer’s voice in the development process.
• In Customer Success you stay engaged with your customers after go‑live and ensure they get the most out of our software.
• You identify where processes can be improved — and actively help shape our solutions.

• You have a completed degree (e.g., Business Administration, Business Informatics, or similar) or vocational training with relevant professional experience.
• Initial experience in consulting, project management, customer success, or software rollouts is a plus.
• You communicate clearly and empathetically — and are comfortable interacting at management level.
• You work in a structured way, are enthusiastic about agile software development, and not only get things started but also drive them to completion.
• You take responsibility and ownership without needing to be asked.
• Advantageous:
  You are familiar with aftersales or service processes in automotive retail — but not required; we will teach you the rest.

Demonstrates expertise in project management and customer success within the automotive retail sector, effectively managing software implementation from kick-off to go-live while ensuring stakeholder engagement and process improvement.

• Project Management
• Customer Success
• Agile Software Development
• Jira
• Stakeholder Engagement

• Project Management
• Software Implementation
• Process Improvement
• Agile Methodologies
• Consulting

• Clear Communication
• Empathy
• Structured Work Approach
• Responsibility
• Ownership

• Automotive Retail
• Aftersales Processes
• Service Processes

• Jira