Software Project Manager, Support

Responsibilities

• Technical support for our software solutions via phone, email, and remote access
• Analysis and resolution of software issues, including troubleshooting user-reported problems
• Training and onboarding customers in the use of our software solutions
• Support for installation, configuration, and maintenance of the software
• Close collaboration with the development and sales teams to efficiently implement customer requirements
• Documenting support cases in our ticketing system and creating solution proposals

• Completed vocational training in IT (e.g., IT specialist / Fachinformatiker or IT systems electronics technician / IT-Systemelektroniker) or an equivalent qualification
• Experience in technical support, preferably with CRM or ERP software
• Good knowledge of Windows operating systems and basic database knowledge (SQL)
• You are structured and can explain technical matters clearly — by phone or email
• Team player with a friendly manner when dealing with customers
• Good German language skills required
• Career changers with IT experience welcome