CTC Help Desk Specialist II

Overview

Company Overview Statement

As a Tier I Help Desk Technician for the JMRC-IS, you are the first line of defense in maintaining the technical integrity of the Army’s premier training environment. In addition to rapid-response troubleshooting, this role integrates Project Management Tracking to ensure that long-term system upgrades and exercise preparations stay on schedule and within scope

• Hardware:
  Perform diagnostic testing, installation, and repair of desktop PCs, laptops, peripherals, and specialized JMRC instrumentation (GPS modules, radio interfaces)
• Software:
  Provide front-end support for Windows 10/11, Microsoft 365, and proprietary mission-specific applications used for After-Action Reviews (AAR)
• Identity Management:
  Manage user accounts and permissions within Active Directory and ensure systems meet DoD cybersecurity standards
• Troubleshoot Layer 1 and Layer 2 connectivity issues, including cabling, port activation, and Wi-Fi authentication
• Assist in monitoring network health to ensure seamless data flow between field sensors and the central data center
• Use project management software (e.g., Jira, MS Project, or Service Now) to track progress on system deployments and infrastructure refreshes
• Maintain detailed logs of project-related tasks, ensuring that hardware rollouts for specific training rotations are completed by "Go-Live" dates
• Assist in tracking equipment shipments and labor hours allocated to specific JMRC-IS modernization projects
• Generate weekly status reports for leadership regarding ticket trends and project bottlenecks
• Provide on-site support in tactical field environments during active training exercises
• Escalate complex issues to Tier II/III teams with comprehensive diagnostic data
• Participate in "lessons learned" meetings to improve future project workflows

• High School Diploma or equivalent;
  Associate degree in IT preferred.
  
  Experience:
  
  1-2 years in a technical support role; basic exposure to project management methodologies (Agile, Waterfall, or Lean)
• One-year related experience may be substituted for one year of education, if degree is required.

• Primarily indoors. Rotating shifts including nights, weekends and holidays. Fast paced environment with on-demand support required

• CompTIA Security+ CE (required for IAT Level II compliance).

NACI Background Check.

Hohenfels, Germany Joint Multinational Readiness Center

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.