Enterprise AI Services Manager; m​/f​/d

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company's award-winning success.

• Enrich your managerial and organizational talents - from finance, quality, and supply chain to human resources, IT, sales, and strategy
• Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
• Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader

As the Enterprise AI Services Manager, you will serve as a senior individual contributor responsible for the operational management, adoption, and continuous optimization of HARMAN's enterprise AI services portfolio. You will own the lifecycle management of AI productivity and assistant platforms, including services such as ChatGPT Enterprise, Microsoft Copilot, Git Hub Copilot, and future enterprise AI capabilities. This role requires a combination of service management, stakeholder engagement, vendor coordination, and analytics expertise to ensure AI services are effectively adopted, governed, and aligned with business objectives.

You will work across business and technology teams to maximize the value, performance, and user experience of HARMAN's AI investments.

You will be a senior individual contributor partnering with business leaders, platform teams, procurement, security, legal, learning and development, and vendor partners to manage enterprise AI services, drive adoption, and ensure users can effectively leverage AI capabilities across the organization.

• Own the operational lifecycle management of enterprise AI services, including onboarding, adoption, feature enablement, support readiness, and continuous improvement.
• Manage the portfolio of enterprise AI tools and services, including ChatGPT Enterprise, Microsoft Copilot, Git Hub Copilot, and future AI productivity platforms.
• Develop and maintain service roadmaps, release plans, and feature rollout strategies in partnership with platform providers and internal stakeholders.
• Monitor service health, adoption metrics, usage trends, and business outcomes to identify opportunities for optimization and increased value realization.
• Partner with procurement, legal, security, and governance teams to ensure AI services operate within enterprise policies, standards, and contractual requirements.
• Coordinate vendor relationships and serve as the primary point of contact for service-related escalations, roadmap discussions, and operational reviews.
• Define and maintain service performance metrics, operational dashboards, and executive reporting that provide visibility into utilization, adoption, and business impact.
• Drive license governance and optimization activities to ensure efficient allocation and utilization of AI service investments.
• Collaborate with change management, training, and communications teams to support awareness, adoption, and effective use of AI capabilities across the enterprise.
• Identify opportunities to expand AI service capabilities, improve user experience, and accelerate productivity through new features and emerging technologies.

• Bachelor's degree in Business, Information…