1st Line Customer Support & Logistics - German & English

Job Title: 1st Line Customer Support & Logistics

Location: Hameln, Germany (primarily office-based)

Contract: Permanent, full-time, Monday to Friday

This is an exciting opportunity to join our leading UK-based client, as an EU First Line Support & Logistics Engineer based in Germany.

This varied position combines technical customer support, basic hardware troubleshooting, logistics coordination, and inventory management. You'll play a key role in supporting customers across Europe, ensuring technical issues are resolved efficiently while helping to manage repairs, stock, and shipping operations.

Whether you're an IT graduate with customer service experience looking to build your career or already have some experience in helpdesk support, technical support, or hardware troubleshooting, we'd love to hear from you.

• Annual salary of €35,000-€40,000 depending on experience
• Monday-Friday, with early finishes on Fridays (40-hour week)
• Comprehensive training and onboarding
• Opportunity to gain hands-on experience in technical support, logistics and operations
• Be part of a global growing and innovative technology company
• Excellent and tangible opportunities for professional growth and development
• Be part of a supportive, collaborative and international team
• And more!

• Act as the first point of contact for customers requiring technical support, troubleshooting and resolving basic hardware and software issues
• Coordinate repairs, returns and RMA processes
• Perform basic equipment testing
• Support inventory management, stock control and shipping activities
• And more!

• Fluent German speaker with fluent English skills to a business level
• Previous experience in technical support, helpdesk, service desk or a similar role
• Strong customer service and communication skills
• Excellent organisational skills and attention to detail
• Confident using Microsoft Office and general IT systems
• Exposure to inventory management, logistics, warehouse or shipping processes would be beneficial
• Degree or qualification in IT, Computer Science, Information Technology, Engineering or a related field is desirable
• Eager to learn, develop technical skills and build a long-term career within technology

Candidates must hold the full right to work in Germany, without requiring sponsorship for the foreseeable future.

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission.

We aim to respond promptly; however, due to the high level of applications, we are only able to contact candidates to applicants whose experience closely matches our client’s requirements.

For more opportunities, please visit our website.