Digital Infrastructure & Operations Specialist; m​/f​/d

We are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products. We help make the food supply cycle for the population more sustainable. With our RPCs, safety for food transport is improved, there is less waste of food and at the same time the lifespan of the products increases. Through our products and the need for less packaging materials we reduce the carbon footprint.

"The future is circular"

• EU Equipment Deployment & Rollout – Coordinate and execute the deployment of digital equipment across 30+ European Service Centres, ensuring timely installation, consistent configuration, and alignment with global standards.
• Installation & Technical Support – Partner closely with Service Centre teams and external providers to deliver seamless equipment installations, provide hands-on technical support, and develop practical solutions for unique site requirements.
• Infrastructure Operations & Maintenance – Oversee the operational performance of digital infrastructure, implementing preventative maintenance activities to maximize uptime, reliability, and equipment lifecycle.
• Technical Documentation & Standards – Contribute to the development and ongoing maintenance of equipment standards, connectivity guidelines, and operational procedures, ensuring documentation remains accurate and scalable.
• Data Quality & Compliance – Monitor equipment data performance and connectivity across Service Centres, driving corrective actions and ensuring compliance with established data quality and reporting standards.
• Stakeholder Collaboration & Communication – Act as a primary point of contact for Service Centre Operations, IT teams, and business stakeholders, providing transparent updates and proactively managing risks and issues.
• Asset & Performance Visibility – Maintain accurate equipment inventories and operational status tracking, supporting visibility of infrastructure health, data availability, and site performance across Europe.
• Continuous Improvement & Operational Excellence – Support evolving business needs by identifying opportunities to improve processes, strengthen operational resilience, and enhance the effectiveness of digital infrastructure services.
• Service Desk & SLA Performance – Own digital infrastructure alerts and tickets end to end across our ITSM and monitoring platforms (currently Manage Engine and Data Dog) - triaging pages, tracking fault progress, maintaining accurate records, and resolving or escalating within agreed SLA response times.

• Educational Background – Technical qualification or degree in Information Technology, Engineering, Operations, or a related field.
• Extensive European Travel – Willingness to work hands-on and on-site, travelling up to 50% of your time across our European network, including the UK and Turkey, sometimes at short notice.
• Digital Infrastructure & Deployment Experience – Proven experience in digital equipment deployment, IT operations, or infrastructure rollouts within a multi-site operational environment, consistently delivering projects to a high standard.
• Operational & Site-Based Expertise – Hands-on experience working in service centres, logistics facilities, manufacturing environments, or comparable operational settings across Europe.
• IoT & Connectivity Knowledge – Solid understanding of IoT devices, wireless technologies, RFID, barcode scanning solutions, data transmission, and operational IT infrastructure.
• Technical Problem Solving – Strong troubleshooting and diagnostic capabilities with the ability to identify, analyse, and resolve equipment, connectivity, and infrastructure issues both remotely and on-site.
• Stakeholder Collaboration – Demonstrated ability to work…