Service Engineer India; m​/w​/d

You ensure that our pharmaceutical packaging machines are reliably installed, commissioned, and technically supported at our customers’ sites across India. With your solid technical expertise, you solve complex challenges, secure high machine availability, and make a significant contribution to customer satisfaction and sustainable business success. Together with the service team, you work on projects, optimize processes, and support our customers in maintaining stable and efficient production operations.

Through your commitment, you strengthen service quality in the region and play an important role in further developing our portfolio.

• Installation, commissioning, and after‑sales service for packaging machines
• Diagnosis and resolution of mechanical, electrical, pneumatic, and PLC‑related issues
• Execution of preventive maintenance in accordance with GMP standards
• Training customer teams in operation, format changes, and troubleshooting
• Preparation of service reports, calibration documents, and IQ/OQ/PQ documentation
• Compliance with all GMP, safety, and regulatory requirements
• Spare parts management and maintenance of service history in CRM/QMS
• Support of defined key accounts and monitoring of ongoing customer projects
• Extensive travel within India and occasional international travel (up to 4–5 weeks at a time)

• Bachelor’s degree/Diploma in Engineering (Mechatronics, Mechanical, Electronics, Electrical) and 2–6 years of experience in technical service, ideally with blister, cartoning, or end‑of‑line systems
• Strong mechanical, electrical, and pneumatic troubleshooting skills, plus experience with PLC, HMI, and pharmaceutical packaging machinery
• Good communication and documentation skills, and confident work according to GMP, 21 CFR Part 11, and IQ/OQ/PQ standards
• Proficient in CRM, Jira, SAP, and MS Office
• High willingness to travel within India and occasionally internationally
• Strong customer orientation, ownership mindset, and enthusiasm for teamwork in the service department

• Perspective: Exciting and responsible tasks in an internationally operating family business, individual qualification and personnel development measures
• Future-Oriented: Technologically innovative work environment, high value on sustainability and digitalization
• Togetherness: Leadership and corporate culture where the values “strong – open - reliable” are at the center of daily actions and behaviour