Branch​/Programm Manager; m​/w​/d

Our customer is looking for a candidate as a

• Relevant Bachelor's/Master's degree or comparable education
• Proven ability to account manage external partners with strong customer communication skills at all levels including executive level as well as internal
• Program management experience with a successful track record of project management and management of project plans
• Proven ability to personally deliver in a customer service focused delivery environment
• Commercially minded, able to compose business cases, understand P&L
• A good understanding of IT system processes is highly desirable

• Project implementation and operation with a major Telco carrier as a customer for multiple repair and logistics services – working closely with operations and commercial teams
• Leading the project and coordinating both in detail and at the process level - influencing people and holding them accountable to deliver their actions
• Act as key point of contact for the customer, managing both internal and external stakeholders and ensuring timely communication and leadership
• Measure and evaluate Key Process Indicators (KPIs) to ensure performance is in line with contracted service level agreements, including close interaction with operational leads on site
• Manage any customer escalations
• Relationship building with key customer contacts
• Manage the virtual team with all members of the project team.
• Identify growth and upsell opportunities and support in planning and execution

• Fair and attractive fixed salary
• Very good development opportunities
• Challenging and varied tasks in a constantly growing, international company
• A positive working atmosphere characterized by competence, responsibility, and innovation
• Employer-funded pension
• Regular team events and a family party
• Good transport links and free parking

Then please send your detailed application in English (pdf format).