Head of Lounge Operations; m​/w​/d

We at Racing Unleashed are at the forefront of transforming motor sport into a global, inclusive sport, aiming to deliver the most engaging motor sport experience. By combining high-performance racing simulators with immersive lifestyle environments in our lounges, we offer a truly unique racing and entertainment experience. Our network of premium racing lounges connects enthusiasts and athletes, blending technology, sport, and hospitality into a single, unforgettable experience.

Join us in making motor sport accessible to everyone, everywhere.

As the Head of Lounge Operations you will be a key member of the leadership team, responsible for the strategic direction, growth, and operational excellence of our lounge business. Our lounges are more than physical locations - they are the heart of our customer experience and a core part of our global strategy. We're looking for a visionary leader to drive the evolution and expansion of this experience as a product, combining strategic leadership, operational excellence, and passion for innovation.

You will work closely with the executive team to shape the future of Racing Unleashed and drive sustainable business success.

• Own the end-to-end lounge experience as a customer-facing product, ensuring an exceptional and consistent customer experience across all locations
• Own the lounge business P&L, driving revenue growth and operational efficiency across all locations
• In collaboration with the leadership team, define and execute international expansion plans, including launching new company-owned, joint venture and franchise locations
• Oversee product development within lounges, enhancing the customer journey and integrating technology and service in innovative ways
• Build and mentor a high-performing team of lounge managers and operations leads across multiple countries
• Manage franchise partner relationships, supporting them in successfully delivering the Racing Unleashed experience
• Develop and implement scalable operational models, ensuring consistency, quality, and strong brand presence across markets
• Align lounge strategy with broader company goals, contributing to Racing Unleashed’s overall growth and innovation roadmap

• Proven track record in product ownership, strategic planning, or business leadership in a multi-location, customer-facing environment
• Strong background in project management and international expansion, with the ability to oversee complex, multi-market initiatives
• Leadership experience with multi-location operations, including hiring and developing cross-border teams
• Experience in launching and scaling physical or digital customer-facing products or services
• Experience in experiential hospitality or a comparable premium, customer-facing environment, with a strong understanding of customer experience design; exposure to lifestyle, motor sport, entertainment, or similar experience-led industries is a plus
• Understanding of customer experience design, ideally in lifestyle, motor sport, or entertainment industries
• Experience working with or supporting franchise models or international partners
• Fluent in English; additional languages (German, Spanish, or Italian) are a plus