Global Service Business Director; m​/f​/d

Bad Wildbad

Global Service Business Director (m/f/d)

Strahlenschutzkurse

• Define and execute the global service business strategy aligned with the company's long-term growth objectives.
• Identify and develop new service-driven revenue streams, business models, and growth opportunities.
• Drive the evolution of service from a support function into a strategic value-creation engine.
• Develop a global roadmap for service innovation, digitalization, customer success, and lifecycle management.

• Lead service business development initiatives across all regions and subsidiaries.
• Drive collaboration within a global matrix organization and align stakeholders across functions and geographies.
• Establish governance, performance metrics, and best practices to support scalable global service operations.
• Serve as the senior strategic voice for service excellence within the organization.

• Oversee the three core service dimensions:
  • Service Content Development
  • Service Enablement
  • Service Delivery
• Drive the development of differentiated service offerings that enhance customer outcomes and strengthen customer loyalty.
• Ensure that service capabilities, competencies, and resources evolve in line with business needs and market opportunities.

• Own the consolidated global service P&L.
• Drive profitable growth, operational efficiency, and sustainable margin expansion.
• Define and monitor key financial and operational performance indicators.
  
  Ensure effective resource allocation and investment decisions across the service organization.

Ihr Profil:

• Significant leadership experience in Service Management, Service Business, Aftermarket, Customer Success, or Business Development.
• Proven success in a technology-driven B2B environment.
• Strong track record of developing and commercializing profitable service businesses.
• Experience working across international markets and multicultural organizations.
• Demonstrated ability to lead and influence within complex matrix structures.

• Entrepreneurial mindset with strong commercial acumen.
• Strategic thinker with the ability to translate vision into execution.
• Exceptional stakeholder management and influencing skills.
• Strong customer focus combined with a relentless results orientation.
• High resilience and the ability to navigate ambiguity and competing priorities.
• Excellent communication, networking, and relationship-building capabilities.

• University degree in Business, Engineering, Technology, or a related discipline.
• Fluent English required;
  German is highly desirable.
• Willingness to travel internationally.

This is not a traditional service leadership role. You will have the mandate, visibility, and executive sponsorship to build a global service growth platform that becomes a major driver of Berthold Technologies' future success. We offer:

• A strategic executive-level leadership position with direct access to senior management.
• The opportunity to shape a global business transformation.
• Significant autonomy, ownership, and decision-making authority.
• A highly innovative international technology environment.
• Short decision paths and an entrepreneurial culture.
• Flexible working arrangements and hybrid work opportunities.
• Competitive compensation and attractive benefits.
• Professional development and leadership growth opportunities.
• A collaborative, people-oriented company culture built on trust and long-term success.

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