Entertainment Operations Manager; internally as Manager

Job Summary

As an Entertainment Operations Manager, you’ll be at the heart of delivering world‑class live entertainment experiences that inspire guests across our partner attractions worldwide. Based on‑site at Heide Park, you’ll lead the day‑to‑day entertainment operations, ensuring excellence in guest engagement, show quality, and team performance. You will be the primary point of contact on site for all entertainment activations and will collaborate closely with the Director of Operations on site.

You will also partner with the RWS Production and Project Managers to both lead and assist in event set up & delivery. You will be responsible for upholding and executing brand standards in‑attraction for both the client and RWS Global, ensuring every live experience reflects the quality and consistency expected of both organizations. In this global structure, the Entertainment Operations Manager serves as the link between RWS Global and the attraction, championing RWS standards, supporting local casting and recruitment, and contributing to the success of RWS entertainment operations around the world.

This is an exciting opportunity for a dynamic, people‑focused entertainment professional who thrives in fast‑paced environments, loves live performance, and wants to grow within a global creative organization.

• Lead the daily delivery of all on‑site, parkwide entertainment, ensuring seamless show execution, guest satisfaction, and adherence to operational and brand standards.
• Oversee entertainment teams including performers, technicians, and support staff to maintain the highest levels of professionalism, safety, and guest engagement.
• Ensure that staffing levels are adequate for the day‑to‑day needs of the attraction and that any issues with scheduling or staffing are resolved quickly.
• Partner with park operations leadership to ensure entertainment is fully integrated into the guest experience and operational flow.
• Ensure Daily Operational Reports are completed, regularly reviewing and acting on guest and cast feedback.
• Lead on daily entertainment admin, including rotas, scheduling, payroll and cast development.
• Manage entertainment operational and event budgets and achieve established goals and efficiencies.
• Collaborate with RWS Production Management to facilitate venue logistics and support the seamless installation, rehearsal, and opening of new live experience products and seasonal special events on site.

• Act as a RWS Global ambassador on‑site, upholding brand standards and fostering communication between RWS Global Operations and park‑based teams.
• Support the rollout of new initiatives, training programs, and operational process across multiple RWS‑managed attractions.
• Collaborate with other Live Experience Managers globally to share learnings, ensure consistency, and contribute to global operational excellence.

• Partner with the RWS Casting and Recruitment teams to assist in local auditions, seasonal recruitment, and talent onboarding.
• Build strong local networks to identify and attract exceptional talent within the region.
• Build relationships with local talent pools, training institutions, and community organisations to enhance recruitment pipelines.
• Support talent retention and engagement through proactive communication and effective leadership.

• Drive consistency in experience delivery and talent standards through regular assessments and coaching.
• Uphold and enforce RWS and client brand standards across all live entertainment activations, ensuring quality, production value, technical execution and guest experience are best in class.
• Ensure that entertainment operations meet safety, compliance, and welfare standards across all activation areas, in collaboration with RWS Health & Safety Manager.
• Monitor performance through established KPIs, guest satisfaction scores, and operational metrics, using data to identify trends and opportunities for improvement.
• Identify opportunities to enhance the guest experience through operational innovation and best practice sharing.