Entertainment Operations Manager (known internally as Live Experience Manager

About RWS Global

RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia, consumer products and more.

RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando, Sydney and Riyadh with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theaters, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world‑class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide.

As an Entertainment Operations Manager, you’ll be at the heart of delivering world‑class live entertainment experiences that inspire guests across our partner attractions worldwide. Based on‑site at Heide Park, you’ll lead the day‑to‑day entertainment operations, ensuring excellence in guest engagement, show quality and team performance. You are the primary point of contact on site for all entertainment activations, collaborating closely with the Director of Operations and partnering with the RWS Production and Project Managers to lead and assist in event set up & delivery.

You will be responsible for upholding and executing brand standards in‑attraction for both the client and RWS Global, ensuring every live experience reflects the quality and consistency expected of both organizations. In this global structure, the Entertainment Operations Manager serves as the link between RWS Global and the attraction, championing RWS standards, supporting local casting and recruitment, and contributing to the success of RWS entertainment operations around the world.

• Lead the daily delivery of all on‑site, parkwide entertainment, ensuring seamless show execution, guest satisfaction, and adherence to operational and brand standards
• Oversee entertainment teams including performers, technicians, and support staff to maintain the highest levels of professionalism, safety, and guest engagement
• Ensure that staffing levels are adequate for the day‑to‑day needs of the attraction and that any issues with scheduling or staffing are resolved quickly
• Partner with park operations leadership to ensure entertainment is fully integrated into the guest experience and operational flow
• Ensure Daily Operational Reports are completed, regularly reviewing and acting on guest and cast feedback
• Lead daily entertainment admin, including rotas, scheduling, payroll and cast development
• Manage entertainment operational and event budgets and achieve established goals and efficiencies
• Collaborate with RWS Production Management to facilitate venue logistics and support the seamless installation, rehearsal, and opening of new live experience products and seasonal special events on site

• Act as an RWS Global ambassador on‑site, upholding brand standards and fostering communication between RWS Global Operations and park‑based teams
• Support the rollout of new initiatives, training programs, and operational process across multiple RWS‑managed attractions
• Collaborate with other Live Experience Managers globally to share learnings, ensure consistency, and contribute to global operational excellence

• Partner with the RWS Casting and Recruitment teams to assist in local auditions, seasonal recruitment, and talent onboarding
• Build strong local networks to identify and attract exceptional talent within the region
• Build relationships with local talent pools, training institutions, and community organisations to enhance recruitment pipelines
• Support talent retention and engagement through proactive communication and effective leadership

• Drive consistency in experience delivery and talent standards through regular assessments and…