Key Account Manager; human

• NEW

Neura Robotics Metzingen

The Growth Team serves as the central interface to our global partners and system integrators, driving the expansion of our technologies into new markets and applications. With a focus on scalability, market readiness, and sustainable growth, we align product innovation, market requirements, and a high-performing partner ecosystem. We identify and develop strategic partnerships, evaluate potential markets, and enable our partners to successfully implement Neura Robotics solutions, supported by technical expertise, strategic guidance, and operational assistance.

In this way, we ensure that vision, technology, and market are perfectly aligned, making Neura Robotics visible, scalable, and successful worldwide.

• Full-time

Metzingen

from today

• Own and manage strategic relationships with our most important enterprise customers

• Serve as the primary point of contact for executive stakeholders at the C-level and VP level

• Independently drive renewal, upsell, and account expansion initiatives

• Develop and grow customer relationships through a structured, long-term account strategy

• Identify opportunities to increase customer value, adoption, and revenue growth

• Collaborate closely with Pre-Sales, Product, and Customer Support teams to ensure customer success

• Drive customer satisfaction, retention, and long-term partnership success

• Analyze customer needs and develop tailored growth and success strategies

• Take ownership of Net Revenue Retention (NRR) and portfolio growth targets

• Play a key role in helping establish NEURA Robotics as a leading global robotics company

• 4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries

• Proven experience managing and growing strategic customer accounts

• Experience driving renewals, upselling, and account expansion initiatives

• Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking

• Strong stakeholder management skills with the ability to engage senior decision-makers

• Excellent cross-functional collaboration and project management capabilities

• Experience working with customer health frameworks and structured account management methodologies

• Data-driven approach to portfolio management and customer growth strategies

• Strong commercial mindset with the ability to identify and execute revenue growth opportunities

• Ownership mentality and a proactive, customer-centric approach

Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.

A passionate and highly skilled team of international experts aiming to redefine robot assistants.

Enjoy a competitive salary package along with exclusive employee discounts.

Whether it's a summer party or company town hall meetings, we celebrate our successes together.

Support for your personal and professional development.

We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.

We strive for technological progress in order to give people back their valuable time for enjoyable activities.

We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.

We live a high level of appreciation through open communication and transparency.