UX​/UI Designer – Customer Journeys Altersvorsorgedepot

About the Opportunity

Job Type: Permanent
Final date to receive applications: 31 July 2026

Title:

UX/UI Designer – Customer Journeys Altersvorsorgedepot

Location:

Frankfurt am Main/Kronberg (hybrid)

Reports To:

Product Owner – Altersvorsorgedepot

The Proposition Management team drives the creation and evolution of investment solutions and digital journeys for advisers and retail investors in Germany. In this dynamic and dedicated team you will collaborate to rethink the status quo and deliver meaningful innovation. As part of the proposition organization you will also head and run the Altersvorsorgedepot team, building a scalable, compliant and customer‑centred retirement offering that shapes how clients invest for their future.

As a UX/UI Specialist for Pension Products you will translate a complex, highly regulated retirement proposition into clear, scalable and client‑centred experiences. Your focus will start with supporting the project and product build phase, and then shift to developing and improving customer journeys as the proposition moves into business‑as‑usual. You will work across proposition, operations, technology and control functions to define requirements, map end‑to‑end journeys and identify opportunities to simplify and strengthen the client experience.

This includes understanding how customers interact with the proposition across onboarding, servicing and key lifecycle events, and ensuring those journeys are practical, compliant and operationally workable. You will help create the connective tissue between strategy and execution, turning customer and business needs into lean customer journeys.

• Translate complex user and business requirements into intuitive, user‑centered experiences within cross‑functional Agile teams.
• Design and evolve the look & feel of web and mobile applications, ensuring consistency with brand and design system standards.
• Conduct and synthesize qualitative and quantitative user research to prioritize user needs and validate design decisions.
• Create wireframes, user flows, prototypes, and high‑fidelity UI designs using modern design tools.
• Collaborate closely with developers to support iterative implementation and high‑quality design handover.
• Ensure design quality, documentation, and traceability using tools such as Confluence and Jira.
• Apply lean, user‑centered design principles, testing assumptions early and iterating based on user feedback.
• Continuously improve user interfaces, interaction patterns, and design processes to enhance usability and value.

• You bring strong experience in UX/UI or digital product design within financial services, ideally in regulated contexts such as investments, platforms, pensions, or retirement products.
• You are comfortable collaborating across business, operations, and technology teams, translating complex rules, processes, and product requirements into clear, intuitive user flows, interfaces, and design solutions.
• You balance a strong user‑centric mindset with an understanding of operational feasibility and regulatory constraints.
• You excel at designing and visualizing end‑to‑end user journeys, identifying dependencies, and creating clarity in evolving product environments where processes and propositions are still being defined.
• Experience working on digital transformation initiatives or product delivery within cross‑functional, Agile squads is highly valued.
• You have several years of experience in UX/UI or digital product design, including user research, usability testing, and iterative design for web and mobile products.
• Strong customer‑centric mindset, with a focus on intuitive, high‑quality mobile user experiences.
• Proficiency in Figma for wire framing, prototyping, and UI design, ideally working with design systems.
• Hands‑on, proactive attitude, adaptable, self‑driven, and solution oriented.
• Strong collaboration and communication skills, working effectively in cross‑functional teams; fluent in German and English (German preferred).
• Interest or experience in banking or financial services; experience with Jira and/or Confluence is a plus.