Customer Implementation Manager

Your Benefits

• Continuous Training Sharpen your skills and advance your expertise with our professional development programs.
• Great Team It’s truly the people that make the difference — and with us you’ll join the best team around.
• Flat Hierarchies Get straight through to the decision-makers with our streamlined organizational structure.
• Room for Innovation Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
• Events From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
• Quick Decision Processes Make things happen faster with streamlined processes that promote efficiency and effectiveness.

• Manage and execute customer implementation projects from scope to delivery, coordinating stakeholders and timelines
• Lead the customer onboarding process, collaborating with customers and internal teams to ensure smooth integration into operational workflows
• Create and maintain essential documentation including project plans, Standard Operating Procedures (SOPs), Internal Operating Procedures (IOPs), process flowcharts, and performance reports
• Conduct training and rollout of procedures to internal as well as external stakeholders

• Collaborate with customers and internal teams (e.g., Key Account Managers, Tender Management, Product) to gather and assess requirements
• Perform feasibility checks and translate customer needs into operational processes in alignment with Operational Excellence and OKAMs
• Work closely with integration managers during requirements and solution design to translate operational processes into structured system integration requirements (e.g., APIs, EDI)
• Ensure effective use of solutions such as integration tools, tracking systems, and performance dashboards
• Stay current on product features and share updates with sales and account teams

• Act as the primary point of contact for customers and internal stakeholders during the onboarding process
• Facilitate OKAM onboarding during implementation and ensure alignment for a smooth transition post-implementation

• Define customer reporting needs and work with the BI team to deliver dashboards and data solutions
• Support the development of reporting frameworks and enable OKAMs through training and guidance Process Improvement and Standardization
  • Proactively identify and recommend improvements to streamline customer implementation processes and drive standardization and continuous improvement
  • Actively contribute to the development, documentation, and standardization of the global implementation framework
  Risk Management and Issue Resolution
  • Proactively identify and mitigate risks throughout the onboarding process
  • Lead resolution of implementation issues in collaboration with internal and external stakeholders
  • Capture and apply lessons learned to improve future implementations
  What you bring
  • Degree or completed studies in Business Administration, Logistics, Supply Chain Management, or a related field
  • 3–5 years of relevant experience in customer implementation, operational excellence, or project management within supply chain, freight forwarding, or control tower environments, handling complex operational and commercial challenges
  • Strong background and understanding of end-to-end freight forwarding processes across air and ocean freight, including pre- and on-carriage activities
  • Knowledge of and hands‑on experience with Transportation Management Systems (TMS)
  • Advanced reporting skills in Microsoft Office Application and PowerBI
  • Strong project management, analytical, and problem‑solving skills
  • Structured, detail-oriented, and solution-oriented mindset
  • Self-driven, proactive, and motivated to take ownership and drive initiatives forward
  • Collaborative team player with a proactive and hands‑on approach
  • Strong communication, presentation, and stakeholder management skills, with the ability to engage stakeholders at all levels in cross‑functional and international environments
  • Fluent in English and German