Regional Manager Germany – Ruhr Area

City Safes is Europe's largest independent provider of safe deposit boxes, operating in more than 70 cities across four countries.

We provide private and business customers with a highly secure place to store their valuables, combining personal service with industry-leading security standards. As we continue to expand across Germany, we're looking for an ambitious Regional Manager to lead one of our regions in Germany and play a key role in our continued growth.

As Regional Manager, you own the operational and commercial success of your region, but are willing to travel across all of Germany in the next 2 years growth period.

Your mission is to build high-performing branches that consistently deliver exceptional customer service, operate to the highest security standards and achieve sustainable commercial results. Through strong leadership, coaching and operational excellence, you create an environment where your teams can perform at their best while ensuring City Safes' standards are executed consistently across every branch.

This is a hands-on leadership role. You'll spend most of your time in our branches, developing people, improving performance and solving operational challenges where they matter most. Following a structured onboarding period, you'll enjoy a high level of ownership within your region while working closely with the Operations Manager to ensure alignment with the wider operational strategy for City Safes Germany.

• Own the operational and commercial performance of your region.
• Lead and coordinate the day-to-day operations across all branches within your region.
• Ensure every branch consistently delivers City Safes' operational, commercial and customer service standards.
• Monitor operational performance, identify opportunities for improvement and implement sustainable solutions within your region.
• Translate company initiatives into successful execution across all branches.
• Maintain a strong presence in the field by spending approximately 80% of your time supporting and developing branch teams.
• Respond to operational challenges with sound judgement, clear prioritisation and a pragmatic, hands-on approach.
• Lead, coach and develop Customer Service Agents across your region.
• Build a positive, accountable and high-performing team culture.
• Conduct regular coaching sessions, performance reviews and development conversations.
• Set clear expectations and ensure consistent follow-up on performance, behavior and development.
• Support recruitment activities together with HR team and actively participate in hiring decisions.
• Lead performance improvement initiatives and disciplinary processes where required.
• Ensure new employees receive a structured onboarding experience and ongoing support to succeed.
• Foster a culture of ownership, collaboration and continuous learning.

• Ensure all branches consistently operate in accordance with City Safes' Standard Operating Procedures (SOPs).
• Drive operational discipline by ensuring consistent execution of operational, commercial, safety and security procedures.
• Conduct regular branch visits and operational reviews to verify compliance and identify improvement opportunities.
• Coach teams to continuously strengthen operational consistency, quality and security awareness.
• Identify operational risks early and implement sustainable corrective actions within your region.
• Support incident investigations, implement corrective actions and proactively contribute operational learnings and best practices that strengthen security, consistency and operational excellence across the German organization.
• Escalate significant operational, safety or security risks where appropriate.
• Conduct security checks and audits in line with City Safes standards and be communication partner for branches for all matters regarding security

• Drive strong commercial performance across your region by supporting sustainable business growth.
• Identify local business opportunities and initiate activities that contribute to regional success.
• Build and maintain strong relationships with customers, partners and relevant stakeholders in alignment with our MD.
• Champion a consistently high level of customer experience across your region.
• Resolve escalated customer situations professionally, pragmatically and with a solution-oriented mindset.
• Use customer feedback and operational insights to continuously improve regional performance.
• Following onboarding, independently lead the day-to-day operational and people-related decisions within your region while aligning strategic commercial decisions with the Managing Director.

• Support the successful opening of new branches together with the Project & Implementation Manager.
• Ensure new branches are operationally ready and fully aligned with City Safes' standards from day one.
• Identify opportunities to strengthen regional operations and…