Customer Success Manager; m​/f​/d

Your mission

As a Customer Success Manager focused on the Enterprise sector, you will be at the forefront of the Wandelbots mission to revolutionize industrial automation with software-driven solutions that scale across robots and production sites. You will be responsible for driving and executing an Enterprise Customer journey that enables our Customers to adopt and scale the Wandelbots NOVA Physical platform and become future-proof, software-driven manufacturing organisations of excellence.

You will report to the Head of Customer Success and work cross-functionally with Product, Engineering, Design, and your Revenue colleagues to bring innovative solutions to the market that allow our customers and users easier access to Physical AI than ever before.

Location

Ideally, you are based in the Dresden area.

What You’ll Do

• Lead the Customer journey from late-stage
  
  Sales to full onboarding and beyond.
• Develop collaboration planswith your Customersto ensure their success, making sure they aremaximizingtheiroutcomesfrom
  
  Wandelbots products and services.
• Developeand expand strategies that drivegrowthfromproof-of-conceptprojects to enterprise-wide rollouts.
• Monitor Customer sentiment and healthand proactively address potential issues.
• Design and coordinatetrainings,technicalworkshops, expert consultation,and other support service sand solutions to ensure issue resolutionandproduct adoption.
• Gather Customer feedback and insights to inform our revenue generation strategies and support the Product and Engineering teamin product development.
• Engage with internal stakeholders and colleagues to ensure smooth and fast delivery of projects, services, features, to your Customers
• Represent the voice of the customer, with data, within internal discussions.

• Several years of proven experience in Customer Success or Account Management within B2BEnterprise environments.
  
  You havesuccessfullyworked with large
  
  Enterprise accounts and have a strong understanding of how Enterpriseorganisationsbuy and scale complex solutions.
• Excellent communication and interpersonal skills to manage diverse stakeholders.
  
  You are equally comfortable in a room with engineers or C-suite.
• Proven experienceworkingin startups or fast-paced, fast-changing,organisations.
  
  You havehightolerance for ambiguity and quicklylearnand adapt to new situations.
• Strong understanding and experience withtechnicalproducts, preferably inthe robotics, software development,or deep tech sectors. Coupled with a strong understanding of how enterprise customerspurchaseand scale complex solutions in this space
• Proven ability to work cross-functionally with Sales, Product, Engineering and Designteams. You are someone who can motivate others around youfor the samegoal.
• Strong self-organisationalskills and attention to detail.
  
  You are good at planning, documenting, andmaintainingan up-to-date CRM(Hubspot, Salesforce), CSplatform(Planhat,Velaris etc.),and tickets(Jira).
• Proactivemindset with a focus on continuous improvement.
• Professionalproficiencyin German and English
• Willingness to travel as needed to meetyour
  
  Customers and attend trade fairs.
• Willingness to commute regularly to Dresden, particularly in the first months of your onboarding

Your are awesome if:

• You have a past in a technical role or are curious enough to have learned towrite code,pursue a no/low-code project, or evenprogram a robot.
• You’repassionate about technology,its potential to transform industries, and you contaminate others with that passion.
• You work or have worked in production, manufacturing or industrial automation.

Make an impact! Work on an innovative, deep tech product that adds value to the robotics world and to society! Become a crucial part of something new, big and exciting where you can truly make an impact!

Our teams inspire! Cross-functional communication is key. You’ll get to know many of your 100+ colleagues. Collaborate with great people on our international teams who value knowledge sharing and unique ways of doing things!

Be authentic! Work in a value-driven environment where everything may not be perfect, but we’re working on it! Your feedback is required while you receive feedback and appreciation for your work!

Help others! You can have up to 3 days of volunteer time off to help your favorite charity.

Develop yourself! We offer training and mental health opportunities so that you can develop both mentally and professionally.

And there is even more! Enjoy our free lunch, snacks and drinks, team events, 30 days of annual vacation + additional rest during Christmas season until New Year. If your child gets sick, we assure that a 100% of your usual earnings will be paid while you take care of your little one.