Client Relationship Manager

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PROMOTIONAL MERCHANDISE / PREMIUM ITEMS / GIFTS

WHAT YOU WANT TO KNOW

• Up to €55,000 depending on experience
• Annual Bonus and benefits
• Fluent in German and English
• Remote role with travel requirements

ROLE DETAILS

• Client Relationship Management:
  You will work closely with the existing client headquartered in Dusseldorf. Your role involves nurturing and expanding this client relationship. You will be responsible for understanding the client's needs, ensuring client satisfaction, and exploring opportunities for growth.
• Promotional Items:
  You will oversee the delivery of Promotional Merchandise / items / gifts services for the client. This includes ensuring that the services meet professional standards and are delivered to the client's satisfaction.
• Supplier Negotiations:
  You will work with a wide range of suppliers to fulfill the client's needs. This includes negotiating costs and timelines for each project and selecting the most appropriate suppliers based on various factors, such as quality, cost, and capacity.
• Teamwork:
  You will be part of a broader team, and collaboration with your colleagues is essential. Developing and maintaining strong relationships with key client stakeholders at all levels is a collective effort.

ESSENTIAL EXPERIENCE

• Experience in a client facing role is essential
• Must be Fluent in German
• Promotional items / merchandise knowledge key !
• Experience in liaising directly with clients and advising on campaigns containing Promotional Merchandise and some POS
• Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred
• Previous experience working in merchandise /print/ print management / marketing print / procurement preferred but not essential

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Project Management, Customer Service, and Marketing
• Industries Printing Services, Retail Office Supplies and Gifts, and Marketing Services

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