Guest Service Manager; m​/f​/d

Who are we?

The Hampton by Hilton Frankfurt Airport is located directly in the new Gateway Gardens business district and is directly connected to Frankfurt International Airport. Only 20 minutes away you will find everything that makes the city so worth seeing. We offer our guests free breakfast as well as free WiFi. Furthermore, the hotel has 34 underground parking spaces, a 24/7 HUB bar with a snack area and a round-the-clock fitness area.
Become part of our community!

• Professional reception of the hotel guests, as well as competent advice and support.
• Independently leading and managing shifts according to agreement and scheduling by the hotel management
• You are responsible for the leadership, training and motivation of the employees in their shift.
• You ensure a smooth operation at the reception and the perfect compliance with standards
• Check‑in and check‑out as well as all front office tasks, such as invoicing and cash management
• Control of debitors and creditors
• Obtaining and verifying payment guarantees
• Active cooperation with Housekeeping, Reservations and Service
• Control functions - you are always up to date on the booking situation
• Receipt and handling or forwarding of complaints
• Upselling under consideration of the company's philosophy

• You are a wholehearted host and enjoy dealing with guests
• You are characterized by a committed and independent way of working, the ability to work in a team and a sense of responsibility
• You have a desire for something new and look "beyond the end of your nose".
• A clean and well‑groomed appearance as well as a friendly and open manner and the fun in dealing with our international guests are a prerequisite for us
• You see yourself as a host, welcome our guests warmly and deal with them openly and charmingly
• You always have a smile on your face and a nice saying for our guests and your colleagues on your lips.

• The flair of the international Hilton Worldwide hotels in a friendly team
• Excellent opportunities for further training and development
• Salary above the pay scale
• Employee meals (only non‑cash benefit is taxed)
• Your work clothes are provided and cleaned by the hotel
• Flexible rostering, which includes publication of rosters 14 days in advance
• Worldwide accommodation in Hilton hotels at very attractive employee rates
• We allow you to gain cross‑country experience through transfers