Customer Support Analyst

Services / Business Support

Av. de les Corts Valencianes, 58, Local 10, 46015 Valencia, Spain

Como Customer Support Analyst proporcionarás asistencia y solución de incidencias a nuestros clientes, asegurando su satisfacción y manteniendo una comunicación clara y efectiva.

Odoo is an ERP, a suite of business management applications that includes a range of easy-to-use tools designed to optimize and grow businesses. With an active global community and a partner network established in more than 120 countries, we have 15 million users worldwide.

We are growing fast and need to hire even faster to keep scaling and evolving as we do today.

Are you ready for the challenge?

+15,000,000

60% year over year

60 people and counting...

As a Customer Support Analyst
, you'll be the link between our users and Odoo, helping them resolve issues and get the most out of our software.

In your day-to-day work, you'll investigate functional and technical issues, analyze each case to find the best solution, and collaborate with different teams across the company to deliver high-quality support. Your direct interactions with users will also provide valuable feedback to help continuously improve our product and documentation.

You’ll never get bored!

• Help customers get the most out of Odoo Business Apps.
• Resolve functional issues.
• Interact with customers and prospects through tickets, live chat, and phone calls.
• Ensure a high level of customer satisfaction.
• Improve the overall customer experience.
• Contribute to the continuous improvement of our product and documentation.
• Participate in side projects such as recruiting, onboarding, and training new colleagues.

• Odoo culture
• Who is your TL?
• Our story

Lucía explica
(totally worth it!).

At Odoo, we value your skills more than your resume.
Here's what we expect from you:

• ¡Strong motivation for research!
• English proficiency: C1/C2 (required).
• Spanish proficiency:
  Minimum B2.
• Creative thinking and a strategic problem-solving mindset.
• Strong ability to communicate technical concepts clearly and effectively, both in writing and verbally.
• Customer-oriented approach.

• 1-3 years of professional experience.
• Experience working with an ERP system.
• Technical knowledge of XML, Python, JavaScript.
• Self-motivated, quick learner, and collaborative team player.
• Eagerness to continuously learn and take a proactive approach to work.

You’ll be the person who makes the difference between a problem and a solution.

No two days are the same
. You’ll work with companies across a wide range of industries, solve unique challenges, and take on real responsibilities with a high level of autonomy.

From day one, you’ll be trusted with meaningful responsibilities, have opportunities to grow quickly, and become part of an international team within an open, collaborative, and fast-evolving culture.

Must read!

A 38,5 hours/week contract including 2 days of home-working per week and flexible hours.

• A dynamic and multicultural work environment
• Real responsibilities from day one.
• Growth tailored to your needs and interests!

At Odoo, we believe in autonomy and real ownership. That's why we often say that one year at Odoo is worth at least two years anywhere else in terms of learning, responsibility, and professional growth.

If you already have experience in a similar role, you can roughly estimate the salary we would offer by dividing your years of relevant experience by two.

Our salary ranges are:

• 1 – 3 years of experience: €23,000 – €35,000
• 3 – 6 years of experience: €35,000 – €45,000
• 6 – 8+ years of…