German Speaking Technical Product Expert Remote

We are looking for a German-speaking Technical Product Expert to join our team in Spain. This is a full-time, permanent position (Mon-Fri, 39 hours/week, 09:00-18:00) with a base salary of €22,500 gross per year, plus a performance bonus of up to €2,400 gross per year. You can work 100% remotely from anywhere in Spain or from our Barcelona office.

You will provide high-quality technical support to customers by email and phone. You will handle inquiries about operations, installation, troubleshooting, and product maintenance, with a focus on building strong, long-term client relationships.

• Deliver technical training to OEMs and assemblers
• Guide clients through diagnostic procedures, using software tools or step-by-step verbal instructions
• Consult with users to systematically resolve issues
• Manage OEM claims and escalates cases to internal teams when needed
• Coordinate with logistics on parts pick-up and replacement shipments
• Feed product knowledge and field data into corrective actions and continuous improvement
• Prepare detailed customer reports tracking technical improvement actions

• Fluent German and advanced English
• Minimum 3+ years in a dedicated customer service or technical support environment
• Strong interpersonal skills and a professional phone and face-to-face manner
• Proven ability to listen, understand customer requirements, and deliver solutions
• Working knowledge of MS Dynamics 365, SAP, and the MS Office package
• Analytical skills and logistics knowledge
• Mechatronics or bike industry experience is a strong plus
• Availability to travel to visit key customers when required
• High school diploma or higher

• Competitive compensation: €22,500 gross base salary plus up to €2,400 gross performance bonus
• Permanent contract with a standard schedule
• Flexibility: 100% remote anywhere in Spain or in our Barcelona office
• Fully paid initial training on company products and ongoing career development

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