Service Line Head Strategic Services; Electrification & Automation Customer Service); f​/m​/d

The Challenge

This senior leadership role owns the global Strategic Services line within Electrification & Automation Customer Service. Its purpose is to convert Siemens’ OEM expertise, installed-base knowledge and service capabilities into long‑term customer partnerships through service agreements, operations and maintenance contracts, and recurring-revenue models. The role carries end‑to‑end accountability for the strategic and commercial performance of the service line. Reporting to the Electrification & Automation Customer Service Head, the Head leads through a global matrix, develops regional Customer Service leaders, and drives results through influence, commercial judgment and disciplined execution.

• Own the global Strategic Services business, defining strategy, targets and portfolio direction across long‑term service agreements, operations and maintenance contracts, and recurring‑revenue models.
• Increase installed‑base penetration, post‑warranty retention, contract attachment and renewals by building scalable, performance‑oriented lifecycle services.
• Translate customer and market priorities into growth initiatives, portfolio roadmaps and differentiated value based on Siemens’ OEM and lifecycle expertise.

• Hold end‑to‑end P&L accountability for revenue, profitability, cash, productivity, pricing, investments and overall portfolio performance.
• Allocate resources to high‑return opportunities and scale commercially sustainable long‑term service models across countries and customer segments.
• Apply sound commercial judgment to major offers, customer commitments and risks while protecting customer value, delivery performance and margins.

• Lead through influence across a global matrix, aligning regional Customer Service leaders, Business Units, Operations and functional partners behind common priorities.
• Develop, coach and mentor Customer Service leaders across regions, strengthening the global leadership community and organizational maturity.
• Act as a trusted partner to the Service Head and Business Unit Leadership, advancing decisions and translating strategic direction into execution.

• Shape scalable delivery and resource models that improve service quality, responsiveness, technical performance and operational reliability.
• Drive service‑line governance and performance management with Operations and other key functions, including disciplined offer and investment decisions.
• Ensure compliance with environmental health and safety, cybersecurity, data protection, export control, ethical and regulatory requirements.

• Build long‑term customer partnerships that improve equipment availability, operational resilience, maintenance predictability and lifecycle performance.
• Enable countries with standardized contracts, service‑level models, pricing frameworks and capabilities required to grow and execute the business.
• Use market intelligence, customer insights and installed‑base knowledge to identify growth opportunities and strengthen Siemens’ position as a trusted lifecycle partner.

• Extensive senior leadership experience in service, operations, business development or portfolio leadership within a technology‑driven industry.
• Proven record of building and growing businesses with significant P&L responsibility and strong commercial decision-making.
• Demonstrated ability to lead through influence in international matrix organizations and align stakeholders beyond formal authority.
• Experience developing leaders, building high‑performing teams and increasing organizational maturity across regions.
• Relevant understanding of lifecycle…