German-Speaking Field Service & Warehouse Engineer

Location:

Essen and Berlin

German Speaking level:

Native

Driving license:
Mandatory

1. Device Imaging Support
• Imaging of end-user devices as per client-approved build standards.
• Installation of required operating system images and approved business applications.
• Basic validation of imaged devices before handover or deployment. 2. On-site User Enrolment Support
• Support users during on-site enrolment activities.
• Assist with device setup, access validation, and initial user readiness checks.
• Coordinate with users locally to complete enrolment-related activities.
3. Device Pickup & Refurbishment
• Pickup of devices from users or designated client locations.
• Refurbishment of returned devices for reuse or redeployment.
• Basic checks to ensure devices are ready for the next operational step.
4. Warranty Case Management
• Coordination and management of device warranty cases.
• Liaison with relevant support teams or vendors for warranty-related actions.
• Tracking and follow-up of warranty cases until closure.
5. Disk Wipe Activities
• Performing disk wipe activities on returned or retired devices.
• Ensuring devices are wiped as per approved process.
• Supporting secure handling of devices during wipe and refurbishment activities.
6. Appointment Scheduling
• Scheduling appointments with end users for device-related activities.
• Communication with users in local German language where required.
• Coordination of appointment slots for enrolment, pickup, or other support tasks.
7. Warehouse Engineer Support
• Support warehouse-related IT device handling activities.
• Assist with device storage, movement, preparation, and inventory-related coordination.
• Support operational activities for the Essen and Berlin locations.
• Two engineers equipped with a car and holding a valid driver’s license. ii. iii. Location of Services :

- Essen and Berlin Deliverables
• Devices imaged as required.
• Users enrolled on-site.
• Devices collected and refurbished.
• Warranty cases managed and tracked.
• Disk wipe activities completed.
• Appointments scheduled with users in German.
• Two engineers equipped with a car and holding a valid driver’s license.
• Warehouse Engineer support provided for Essen and Berlin operations.