Desktop Support Specialist

Thunder Soft is a global leader in intelligent operating systems, with a strong specialization in smart vehicle technologies. Since becoming China’s first publicly listed company in this field in 2015, Thunder Soft has steadily expanded its expertise from mobile devices into cutting-edge automotive systems, AIoT and other smart industries. Today, the company operates in over 40 cities worldwide and employs more than 13,000 professionals.

Thunder Soft plays a key role in advancing smart vehicle software and solutions, supporting next‑generation automotive testing, development and innovation.

Location:

Frankfurt, Germany

We are looking for a proactive and detail‑oriented Desktop Support Specialist to join our IT team in Frankfurt, Germany. In this onsite role, you will be responsible for providing day‑to‑day desktop support, maintaining documentation and collaborating with internal IT teams to ensure a reliable and secure end‑user computing environment. This is a great opportunity for someone with hands‑on desktop support experience who enjoys problem‑solving and working closely with users.

• Provide end‑user support and resolve common desktop‑related issues encountered during daily operations
• Diagnose, troubleshoot, and resolve hardware, software, and operating system issues
• Assist in writing, updating and maintaining desktop operation and maintenance documentation
• Perform basic desktop performance monitoring, optimization and preventive maintenance
• Collaborate with other IT teams on tasks related to desktop equipment, deployments and upgrades

• Associate degree or higher in Computer Science, Information Technology or a related field
• 1‑3 years of experience in desktop equipment operation and maintenance
• Familiarity with Windows and macOS operating systems
• Desktop‑related certifications are a plus

• Solid understanding of desktop equipment operation, maintenance and management
• Proficiency in basic desktop performance monitoring, optimization and troubleshooting
• Good awareness of desktop security practices and the ability to support security policy enforcement
• Strong communication and teamwork skills, with the ability to work effectively across IT teams
• Good documentation skills, including the ability to create and maintain technical and operational documents

Join a collaborative IT team where your work directly improves the daily experience of end users, while giving you hands‑on exposure to modern desktop technologies and opportunities for professional growth.