Engineering Operations Technician; EOT), DCEO , DCEO L3

Overview

The successful candidate will oversee the operation and maintenance of the electrical and mechanical infrastructure for Data Centers (DC) in Amazon Web Services (AWS) Cloud regions. Our technicians operate and maintain AWS DCs’ world-class mechanical and electrical infrastructure. In addition to technical operations and maintenance, the successful candidate will oversee facility operations and ensure the implementation of safety procedures.

The role requires a motivated, self-managed person who demonstrates initiative and proactively seeks solutions to problems while striving for operational excellence. The work follows a process-oriented approach: the candidate needs a strong willingness to learn new processes and adapt to rapidly changing operational scenarios with conflicting priorities.

The successful candidate will be part of the Engineering and Facilities team and will be responsible for maintaining availability for customers; ensuring maintenance and operation of technical infrastructure; and the upkeep and operation of the DC facility.

• Safety: Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. As a facility owner team, ensure remediation of safety risks/issues in conjunction with other teams. Own the safety initiatives and projects to foster strong safety culture.
• Engineering & Facility Operations and Maintenance: Operational experience and familiarity with electrical and mechanical equipment, including Uninterruptable Power Supplies (UPS), Switchgear, Circuit Breakers, Automatic Transfer Switches (ATS), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD), and Transformers.
• Troubleshoot events within internal Service Level Agreements (SLA).
• Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.).
• Supervise contractor or Engineering Operations Technicians to ensure proper operation and maintenance of all facility equipment.
• Driving continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics.
• Provide training and guidance to Engineering Operations Technicians and assist in recruiting efforts.
• Lead the root cause analysis for operational issues, and conduct meetings with Subject Matter Experts (SMEs) to finalize mitigation strategies.
• Manual handling and lifting of equipment may be required (weight limits in accordance with regulations).
• Ability to work shifts (morning, late and night).
• On-call rotation in response to off-duty emergency calls.

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

• High school or equivalent diploma
• Knowledge of key electrical competencies and theory

• Experience in data center engineering

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