Sr. Operations Agent - Time Critical

Sr. Operations Agent - Time Critical (08:00-16:00)

Job Category: Field Operations

Requisition Number: SROPE
010059

• Posted :
  August 17, 2026
• Full-Time

Showing 1 location

Frankfurt, HE65452, DEU

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries, providing tailored logistics solutions to customers around the world.

The Sr. Operations Agent – Time Critical plays a key role in supporting Crane's global Time Critical operation, ensuring the continuous movement of urgent customer shipments across multiple international regions. Working closely with colleagues across the global network, this role helps maintain seamless operational handovers, exceptional customer service and rapid response times for time-sensitive freight.

The role is responsible for coordinating shipments, preparing transport documentation, liaising with customers and carriers, resolving operational issues and supporting continuous operational coverage in a fast-paced logistics environment.

• Documentation & Compliance
• Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork.
• Maintain accurate records to meet corporate standards and regulatory requirements.
• Select the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments.
• Analyse cost-time trade-offs to balance service levels with budget objectives.
• Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, Fed Ex).
• Monitor carrier performance and recommend partnerships that drive cost savings and reliability.
• Brokerage Coordination
• Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments.
• Troubleshoot and resolve brokerage issues to avoid delays or penalties.
• Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers.
• Empower sales teams with timely shipping insights and potential cost‑saving strategies.
• Freight Bill Auditing
• Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges.
• Track audit outcomes and contribute to ongoing cost‑control initiatives.
• Customer Service & Issue Resolution
• Act as the primary point of contact for client inquiries and shipment status updates.
• Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction.
• Relationship Management
• Build and maintain strong, trust‑based relationships with internal teams and external partners.
• Consistently deliver exceptional service to strengthen customer loyalty.

Time Critical Operations

Support Crane Worldwide Logistics' global Time Critical operation by ensuring seamless operational handovers between international regions to provide continuous customer support for urgent and time‑sensitive shipments.

Work collaboratively with colleagues across multiple time zones to maintain operational continuity, respond to customer requirements and deliver exceptional service within agreed service levels.

Contribute to business continuity by supporting operational flexibility and adapting to changing customer and business requirements.

• Undertake special projects, continuous improvement initiatives and other duties as reasonably assigned by management.
• Support operational resilience and business continuity by adapting to changing operational priorities and customer requirements.
• Contribute to the ongoing development and improvement of operational processes, customer service standards and team performance.

This role forms part of Crane Worldwide Logistics' global Time Critical operation.

Subject to operational requirements, the employee's employment contract, applicable Company policies and local employment legislation, this role may require participation in rotating shift patterns, including day, evening, weekend, public holiday and, where applicable, night working to support…