Service Delivery Leader, Governance Services

Service Delivery Leader, Governance Services

Location:

Germany, Switzerland or Poland

Wanted: dynamic and creative individuals ready to connect with a like‑minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to the wire.

Their expertise will put you on the winning path and keep you there. So get ready to kickstart your career with a team that’s connected – connected by freedom

ISG is seeking a senior Service Delivery Leader to lead Governance Services delivery for a strategic Health Science client. This role owns day‑to‑day client engagement, delivery quality, governance discipline, executive communication, and account growth support. The leader will serve as the senior on‑site ISG point of contact for Governance Services, ensuring that contracted commitments, supplier performance, risk management, and value realization are visible, actionable, and aligned to client priorities.

The successful candidate will bring deep experience in managed services, applications, infrastructure, cloud, cybersecurity, BPO, procurement, enterprise vendor ecosystems, and complex multi‑supplier environments. The role requires good health science context, executive presence, commercial acumen, and the ability to convert client needs into practical governance outcomes and growth opportunities.

• Lead ISG Governance Services delivery for a large Health Science account, ensuring consistent execution, high client satisfaction, contractual alignment, and measurable business value.
• Act as the Client Leader for Governance Services, aligning client executives, supplier stakeholders, and ISG delivery teams around shared priorities and outcomes.
• Identify, shape, and support account growth opportunities by anticipating client needs and positioning relevant ISG governance, advisory, sourcing, vendor management, and transformation capabilities.

• Client Relationship & Executive Stakeholder Management:
  Build trusted relationships with client executives, technology, operations, procurement, business stakeholders, and third‑party suppliers. Maintain a clear stakeholder map, communication cadence, and relationship plan.
• Governance Services Delivery Leadership:
  Provide overall leadership for service management, governance forums, supplier performance oversight, reporting, issue escalation, compliance with contracted obligations, and continuous improvement.
• Operational Excellence & Value Realization:
  Ensure delivery is outcome‑focused, data‑driven, and aligned to client priorities. Establish metrics, track benefits, identify improvement opportunities, and drive corrective actions.
• Contract, Supplier & Commercial Governance:
  Advise on supplier commitments, service levels, obligations, risks, disputes, and negotiation considerations. Help client and ISG teams interpret contract intent and drive practical governance actions.
• Account Growth & Commercial Development:
  Partner with ISG account leadership to identify and qualify growth opportunities across governance, sourcing, benchmarking, transformation, vendor management, Fin Ops, AI‑enabled operations, and related advisory services. Support opportunity shaping, proposals, and executive client discussions.
• Healthcare Account Context:
  Apply understanding of healthcare priorities including cost pressure, regulatory compliance, cybersecurity, resilience, data privacy, patient/member experience, interoperability, digital transformation, and vendor risk management.
• Governance Forums & Executive Reporting:
  Lead or…