Operations Coordinator (m​/f​/d

Operations Coordinator (m/f/d) - Hamburg

Role overview:
The Operations Coordinator functions as the lead operations professional, assisting in managing the operational functions of a store including Administration, Inventory Control, Customer Service, and Shipping/Receiving to elevate the client experience.

• Oversee store merchandise
  • Receive merchandise and prepare transfers to other locations.
  • Ensure store inventory accuracy and availability to optimize client service (including Carnet merchandise and Travel Collections).
  • Monitor the Daily High Value count and maintain the returns report.
  • Lead and coordinate cycle count and physical inventory prep work. Oversee the yearly physical inventory.
  • Lead and coordinate price changes, merges, re-classes and ticket changes.
  • Process merchandise requests and follow-up on special orders/back orders.

• Post sales client communication and service
  • Provide superior client service for all post sales service.
  • Ensure repair/engraving orders are entered, monitored, and completed in a timely manner, entering, and communicating estimates when needed.
  • Perform minor onsite repairs, cleanings, and other services within the store's client service area.
  • Assist management in the visual presentation of merchandise by conducting scheduled cleaning and inspection of store inventory.

• Sales and client development
  • Assist on the sales floor as needed while providing the Tiffany Experience.
  • Partner with the sales team by processing merchandise orders in line with procedure.
  • Assist with the planning and coordinating of store events.
  • Partner with Marketing by processing Marketing specific merchandise requests.

• Administration
  • Manage all store supplies including sundries, packaging, and hospitality.
  • Daily tracking of necessary invoice approvals, verification of daily inventory reports.
  • Function as the liaison with facilities and IT, follow up on audit issues and manage record retention.
  • Answer incoming calls and provide superior service to all clients.
  • Perform daily cashier functions including accounts payable and cash related functions.
  • Act as Security and Health & Safety liaison for the store.
  • Assist in the maintenance and implementation of operational support systems (e.g., Inventory systems, suppliers ordering).

• 2-3 years of prior retail experience in retail operations with knowledge of merchandising, client service, administration, and shipping.
• Analytical skills preferred.
• Microsoft Word and Excel, IT knowledge.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Organized and detail oriented.
• Ability to work well with clients, peers, and management.
• Ability to understand and adhere to Tiffany & Co. standards.
• Ability to manage project work and meet deadlines.
• Flexibility to perform different tasks based on day-to-day business needs.
• Knowledge of local import/export regulations.
• Fluent in German and English.