Senior) Store Development Manager; m​/f​/d

Your job: opening the gates to the world

With 140 years of retail expertise and more than 10,000 dedicated employees around the world, we offer travelers extraordinary shopping experiences. Our extensive product range fulfills the wishes of global travelers everywhere – whether in airport duty-free shops, above the clouds or on a cruise. And yet, we realise that our continued success also depends on our people, who give their best each day in our shared effort to keep our customers inspired.

Join our team and discover what we can achieve together.

We are looking for you to join our headquarters in Hamburg's Hafen City on a full-time (38.5 hours/week) or part-time (30 hours/week - 1.5 yrs fixed-term)!

As a (Senior) Store Development Manager (m/f/d), you’ll help translate our retail strategy into compelling, scalable, and measurable store experiences—from store and floor space concepts to digital in-store tools and engagement initiatives throughout the customer journey.
In particular, you will

• conceptually develop, evaluate, and continuously refine retail and store concepts, as well as associated implementation and space standards
• provide technical support for store planning in tender projects, renovations, and new construction, taking into account regional, market-specific, and location-based requirements
• collaborate on the further development of category concepts, pilot new retail elements and engaging store initiatives, and translate successful approaches into scalable standards for different markets, locations, and store formats
• analyze store performance, relevant customer, market, and trend data, and identify opportunities for optimization regarding floor space, concepts, and activations
• provide technical leadership for cross-functional projects, collaborating closely with store locations, Sales, Commercial, Design, Merchandising, and external partners
• plan and implement engaging store initiatives to enhance the customer experience and boost store performance
• oversee digital in-store tools and experience elements—from requirements definition through pilot testing to further development—and support their successful implementation in the store environment

• A bachelor’s degree in business, design, or a retail-related field, or a comparable qualification
• Several years of experience in store development, retail concept development, store planning, visual merchandising, category management, or a comparable retail environment
• A strong understanding of space planning, layout design, and store experience planning, as well as the ability to translate strategic requirements into actionable concepts and standards
• An analytical, structured, and conceptual approach to work, combined with strong execution skills, a high attention to detail, and a hands‑on mindset
• Strong communication and collaboration skills, as well as experience in the professional management of cross‑functional projects involving internal and external stakeholders
• A keen sense of customer needs, market trends, and commercial dynamics, as well as business‑level proficiency in German and English

If you do not tick all boxes, but still believe you are a match to this role, we are happy to get in touch.

• Attractive employee discounts
• Subsidised publictransport
• Extensive training and development opportunities
• Employer-funded pension

We welcome all people, regardless of age, ethnicity, nationality, gender identity, religion, ideology, sexual orientation, social background or disability.