Dispatch Agent; m​/w​/d

We have an exciting opportunity for you to join our team as a Dispatch Agent.

Fed Ex is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve.

We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

• Preparing courier schedules and routes
• Coordinating the distribution of work amongst couriers helping them to achieve station's operational goals in the most efficient way
• Monitoring the daily delivery cycle, updating systems with accurate information to ensure correct execution of the daily pick-up and delivery assignments
• Providing support to the couriers and assisting them with issues resolution
• Contacting customers when needed to obtain additional information or advise on potential service-related issues
• Proactively reporting any issues that occurred during the daily delivery cycle to the management and compiling reports on station's productivity, volumes and performance

• Experience in co-ordinating a team in a busy transport and / or dispatch environment an advantage
• Good Microsoft Office & PC skills
• Good geographical knowledge
• Focused on accuracy and attention to detail
• Driven to solve problems while using planning and organizing skills
• Able to communicate and align with different stakeholders
• Ability to manage own and teams time effectively with attention to detail in a pressurised environment

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge, including online language courses
• Tuition Assistance Program (
  * applicable for Fed Ex positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• Fed Ex is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join Fed Ex.

Arbeitszeit Vollzeit in dem Zeitraum von 11:00-19:00

Die Vergütung erfolgt nach dem gültigen Flächentarifvertrag.

Die Tätigkeit als Dispatch Agent umfasst folgende Tätigkeiten:

• Briefing und Debriefing der Nahverkehrspartner;
• Übergabe und Übernahme der Sendungsdokumentation sowie deren Kontrolle
• Hallendisposition
• Schnittstelle zwischen Frachtführern und Mitarbeitern der angrenzenden Abteilungen
• Datenerfassung der POD`s
• Bearbeitung der Abholaufträge unter Berücksichtigung der Sonderfälle gem. ISO Handbuch
• Bearbeitung und Verantwortung von Nachnahmen

• Abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation im Bereich Transport & Logistik
• Englischkenntnisse
• Sehr gute Deutschkenntnisse – Mindestanforderung C1
• Fundierte Kenntnisse operationeller Abläufe
• Gute MS-Office Kenntnisse
• Bereitschaft zu flexiblen Arbeitszeiten/ Schichtdienst
• Teamfähigkeit, Belastbarkeit, Flexibilität

Fed Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Fed Ex is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s…