Customer Success Manager; German speaking

Job Summary

Iron Mountain is seeking a motivated and strategic Customer Success Manager to join our Global Accounts team.

In this role, you will be responsible for building deep, trusting relationships with key decision-makers to ensure customers achieve their desired outcomes and realize the full value of Iron Mountain’s solutions.

You will join a dynamic team focused on customer advocacy, where you will partner with sales leaders to drive retention and unlock growth opportunities across our diverse product portfolio.

Business fluency in both German and English is a requirement of this position.

In this role, you will:

• Lead strategic relationship management by executing account plans and conducting regular business reviews to align Iron Mountain’s solutions with customer goals and industry trends.
• Collaborate with sales and internal stakeholders to manage contract renewals, negotiate pricing, and identify cross-sell opportunities that drive account profitability.
• Ensure compliance with organizational standards and local labor laws while utilizing data analytics to identify and mitigate customer churn risks.

The ideal candidate will have:

• Business fluency in both German and English
• Experience (ideally 3+ years) in customer success, account management, or a similar customer-facing role with a proven track record of meeting retention goals.
• Strong knowledge of Customer Relationship Management (CRM) software (such as Salesforce) and the ability to leverage data to identify business trends and growth opportunities.
• Proven ability in stakeholder management and strategic problem-solving, with the interpersonal skills to influence decision‑makers at all levels.
• Bachelor’s degree in Business, Marketing, Communications, or a related field.

• Competitive compensation and benefits aligned with experience.
• Generous paid time off and public holidays.
• Flexible work options to support work‑life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth through upskilling sessions.

Are you ready to help our customers climb higher? Click "Apply Now" to start your journey with Iron Mountain and make a strategic impact on our global partnerships!

Category:
Sales

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommod See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, .

Requisition :
J0096236