Business Analyst Sales; f​/m​/d

We offer an exceptional shopping experience for travelers everywhere. In more than 340 duty‑free shops around the globe, our customers will find a remarkable product range that fulfils and exceeds their every wish and expectation. We benefit not only from 140 years of retail experience, but also from the dedication and passion of our staff. From Hamburg to Sydney and beyond – they know how to keep customers happy and inspired with comprehensive product knowledge and extraordinary service.

Join our team and discover what we can achieve together.

We are looking for you to join our headquarters in Hamburg's Hafen City in full-time (38.5 h/week)!

As a Sales Business Analyst (m/f/d), you will provide transparency into the performance of key operational value drivers and translate this information into clear management insights and recommendations for action. In doing so, you will make a direct contribution to data‑driven management and the improvement of operational performance. In particular, you will

• independently conduct complex KPI and driver analyses, analyze variances and performance drivers in day‑to‑day operations, and derive concrete recommendations for action
• as an operational business partner and analytics sparring partner, provide data‑driven consulting to functional departments, management, local units, and relevant interfaces
• prepare decision‑making materials for management by translating complex data into clear reports, ad‑hoc analyses, benchmarks, and commentary
• further develop dashboards, reports, and analytical processes with a focus on data quality, automation, usability, and AI‑supported evaluations
• provide analytical support for cross‑functional projects and assume shared responsibility for improving operational management and performance

• A degree in business administration, economics, business informatics, data analytics, or a related field
• Initial relevant professional experience in operational controlling, business analytics, or reporting
• Very good Excel and PowerPoint skills, as well as experience with BI and reporting tools (e.g., Power BI), SQL, data modelling, or Databricks – a plus
• A good understanding of operational KPIs in retail and business contexts
• The ability to translate data into clear insights and actionable recommendations, and to work with metrics and reports in a structured and solution‑oriented manner
• Strong communication and analytics skills to provide tailored advice to business units and management, as well as an interest in modern analytics approaches, automation, and AI‑powered solutions
• Fluent German and English

• Attractive employee discounts
• Subsidised public transport
• Extensive training and development opportunities
• Employer‑funded pension

We welcome all people, regardless of age, ethnicity, nationality, gender identity, religion, ideology, sexual orientation, social background or disability.