Decision Support System

Job Overview

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full-time, on-site) "IT Support Specialist" in Germany.

Location:

Heidelberg, Germany

Type:
Full time

Hours:

8 hours per day

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs.
• Resolve incidents and problems associated with EUC equipment.
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future.
• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
• Provide repair and maintenance for mobile devices.
• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals).
• Provide software break/fix services and replacement of non-warranty assets for end users.
• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output.
• Provide warranty and break/fix support for networked printers and scanners.
• Configure and support end users on mobile computing platforms.
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.
• Create, change and remove printer configurations and queues based on requests and in accordance with SLAs.
• Provide on-site hardware support for general troubleshooting and problems for end user computing technologies.
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
• Utilize problem management database and systems to track and report on customer calls and requests.
• Communicate technical information to technical and non-technical team and customers.
• Deskside support services as required.

• Must hold a valid work permit in Germany.
• Several years of experience in the IT field.
• Local language (German) & English fluency mandatory.

If all the above match your requirements and needs, please feel free to send your English CV mentioning the position in the subject line (with a Whats App number) as soon as possible.

Apply here:

Salary:
Negotiable

Apply Now!