Senior Manager Telco Omnichannel; m​/f​/d

• Ownership of the international telecommunications omnichannel roadmap and rollout of telecommunications webshops across all markets
• Steering of the introduction, adoption, and scaling of telecommunications webshops and omnichannel capabilities
• Ownership of end-to-end customer journeys for subscriptions as well as commercial performance across channels
• Leadership of optimization initiatives to improve conversion, customer experience and business outcomes
• Translation of business priorities together with the Product, UX and Technology teams into roadmap initiatives and rollout plans
• Ensuring consistent customer journeys and omnichannel standards across markets
• Acting as the central interface between countries, Digital, Technology and external partners
• Successful delivery of the telecommunications omnichannel roadmap
• Rollout and adoption of telecommunications webshops and omnichannel capabilities across markets
• Improvement of conversion, attach rate and performance of customer journeys
• Growth of omnichannel telecom sales and commercial impact
• Achievement of rollout milestones, country launch readiness and adoption targets
• Delivery of measurable business results through optimization and scaling initiatives

• University degree in Business Administration, Digital Business, E-Commerce, Telecommunications, or a related field
• Experience in digital business ownership, omnichannel commerce, or international rollout programs
• Strong understanding of the telecommunications subscription business, customer journeys and digital commerce
• Experience collaborating with cross-functional stakeholders from Business, Product, UX, and Technology
• Proven ability to steer cross-country initiatives and drive business transformations
• Telecommunications industry experience is an advantage
• Proven ownership of digital and omnichannel business
• Track record of managing International rollouts and stakeholder
• Experience optimizing customer journeys and managing commercial performance
• Strong analytical skills, problem-solving ability, and execution strength
• Ability to translate business goals into roadmaps, initiatives, and measurable outcomes
• Effective communication and influencing skills in international matrix organizations

Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity, promote equal opportunities, and foster inclusion – join our team!

Location:

Ingolstadt, Düsseldorf

Media Markt Saturn  Retail Group

Department:

HQ - Services & Solutions

Entry level:

Professional Level

Type of Employement:

Full Time

Working Hours:

37,5

Persona:

Job Requisition HQ Employee

Recruiter:

Hanna Prüschenk

Recruiter:

Hanna Prüschenk