Teamlead Field Service

Career Area Product Support Job Description Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

At Caterpillar, we’re committed to our customers, who build a better, more sustainable world with our products, services and solutions. We understand and show the value of why they should choose us. We’re exploring new ideas and opportunities –
innovating to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are one team – creating and delivering world-class products, services and solutions superior to the competition. Learn more about the Caterpillar Experience.

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

We have an exciting opportunity for a Teamlead Field Service to join our Large Power Systems Services team to support Caterpillar and MaK Medium Speed engines at our Kiel facility.
As Field Service Manager, you are responsible for the strategic, operational, and personnel management of the Field Service organization. The objective is to ensure a high level of service quality, efficient deployment planning, and sustainable customer and employee satisfaction.

• Provide functional and disciplinary leadership to Field Service employees

• Manage, motivate, and develop the service team

• Ensure appropriate workforce and capacity planning based on business needs

• Foster a compliant, Safety Driven and customer-focused service culture

• Plan, coordinate, and manage national and international service assignments

• Ensure the timely and high-quality quoting and execution of maintenance, repairs, commissioning activities, and technical services

• Prioritize and manage service requests and critical breakdown situations

• Monitor compliance with quality, safety, and company standards

• Professionally handle escalations and critical service cases

• Work closely with Sales, Engineering, Project Management, Customer Service, Workshop and Spare Parts department

• Coordinate customer requirements and ensure their effective implementation within Field Service operations

• Corporate with the global service centers in Asia, Middle East and America

• Develop and implement standards and best practices

• Define, monitor, and further develop relevant service KPIs

• Participate in audits and support the implementation of quality and safety requirements

• Plan and monitor the Field Service budget

• Control service costs, travel expenses, and external service provider costs

• Develop and implement a future-oriented Field Service strategy

• Build and further develop digital service processes and tools

• Develop new service offerings

• Initiate and lead continuous improvement and transformation projects

• Optimize response and resolution times

• Standardize and continuously improve service processes

• Degree or Diploma in mechanical – or electrical engineering, appropriate marine engineer qualifications, or suitable knowledge and experience will be considered.

• Several years of experience in technical support, testing, or on-site servicing/operating of medium-speed-engines.

• Leadership skills to lead, motivate, develop and empower employees

• Make decisions and take accountability

• Strong planning and…