Technical Consultant

We are the Atlassian Solutions Team at Decadis AG in Koblenz.

We help organizations work effectively, efficiently, and in a future-ready way using Atlassian tools—from cloud adoption and the further development of existing platforms to the establishment of a modern system of work.

As an Atlassian Solution Partner, we provide our customers with comprehensive support—strategic, technical, and organizational—always with the goal of improving collaboration and creating real value.

In addition to our consulting services, as an Atlassian Marketplace Partner, we develop our own apps that are used daily by millions of users worldwide. With offices in Koblenz and Seville and a distributed team, we work internationally, with a hands-on approach, and as equals.

To strengthen our Atlassian Solutions Team, we’re looking for people who are eager to actively help shape the future of the cloud, collaboration, and new technologies like Atlassian Intelligence—and to work with us to further develop our clients’ work environments.

• Administration and configuration of Jira and Confluence (Data Center and Cloud)
• Ensuring the availability, performance, and stability of existing systems
• Planning and implementation of updates and upgrades
• Analysis, troubleshooting, and follow-up of complex technical issues (second- and third-level support)
• Structured documentation of system statuses, measures, and best practices

• Evaluation of security advisories and derivation of appropriate technical and organizational measures
• Support for authorization, access, and security concepts in Jira and Confluence
• Classification of security and app risks vis-à-vis customers
• Participation in the introduction and further development of cloud-specific security and governance approaches

• Supporting support customers in the transition from data center to cloud operating models
• Gradual shift in focus from infrastructure to platform and configuration issues
• Advice on sensible cloud setups, limitations, and alternatives
• Collaboration with consulting and migration teams during transition and transformation phases
• Direct technical contact person for support customers
• Clear presentation of technical issues and recommendations for action
• Active exchange within the team for continuous improvement of support processes, standards, and documentation

Your background.

• Completed IT training or degree with a technical focus or comparable practical experience
• Experience in administering Jira and/or Confluence (Data Center and/or Cloud)
• Solid knowledge of Linux and basic system concepts
• Understanding relational databases and technical dependencies
• Experience in dealing with security advisories and technical risks
• Willingness to shift your focus from infrastructure to cloud, configuration, and consulting in the future
• Structured, independent working style and enjoyment of direct customer contact
• Very good German language skills (C1 or higher) and good English language skills (at least B2)

• Experience operating large Atlassian environments
• Knowledge of Atlassian Cloud administration, permission models, and automation
• Understanding cloud governance and app ecosystems
• Experience in technical IT support or IT operations environment
• Interest in further development in the direction of cloud operations or technical consulting

We are always looking for unique characters

Questions about the job?

Are there things that are unclear to you or do you want to clarify a thing or two before you apply?
Just get in touch!

• Flexible working hours and locations (on-site and remote)
• Flat hierarchies, open doors and an excellent working atmosphere
• 30 days vacation plus additional days off on top
• Work in a technologically cutting-edge and interesting ecosystem
• Further training offers for professional development

Tell us a bit about yourself and your qualifications. Please also include your CV and your annual salary expectations and your next possible starting date!
We will get back to you as soon as possible.