Clinical Supervisor Intake Engagement & Community Support Services MA IC

Overview

The Clinical Supervisor Intake, Engagement & Community Support Services provides clinical leadership for the agency’s centralized intake and engagement functions and Community Support Program services. This role supports the triage, assessment, and coordination of referrals across internal programs and external community providers to ensure individuals are connected to the most appropriate level of care and support.

The Clinical Supervisor Intake, Engagement & Community Support Services provides clinical oversight to a multidisciplinary team delivering Mass Health-funded, community-based services to individuals eligible for the Massachusetts Community Support Program, including the Community Support Program for Homeless (CSP-HI), Community Support Program for Justice-Involved individuals (CSP-JI), and Health-Related Social Needs (HRSN) Supplemental Housing Services. These programs serve adults with serious mental illness and/or substance use disorders who experience complex medical, behavioral health, and social needs, including homelessness, housing instability, and involvement with the criminal justice system.

Services are designed to promote recovery, stability, diversion from higher levels of care, and successful community integration through outreach, care coordination, case management, and assistance with housing, benefits, and other social determinants of health.

The Clinical Supervisor Intake, Engagement and Community Support Services ensures services are delivered in accordance with Massachusetts CSP regulations, HRSN service requirements, and Mass Health standards. The role promotes high-quality, person-centered, trauma-informed, and recovery-oriented care; and is responsible for oversight, review, and approval of all assessments and Person-Centered Treatment Plans (PCTPs). This role requires strong clinical judgment, knowledge of behavioral health and social service systems, and the ability to support individuals with complex medical, behavioral health, substance use, and social needs.

• Provides clinical oversight and consultation to the agency’s centralized intake and engagement team.
• Reviews and triages referrals to determine appropriateness for agency programs and level of care.
• Supports timely connection to internal services including care coordination, behavioral health, housing supports, HRSN services, and community-based programs.
• Coordinates referrals to external providers and community partners when individuals’ needs fall outside the agency’s scope of services.
• Assists staff in identifying urgent clinical, behavioral health, substance use, housing instability, or safety concerns requiring escalation or immediate intervention.
• Develops and maintains collaborative relationships with hospitals, health plans, behavioral health providers, shelters, primary care practices, and community agencies.
• Monitors referral workflows, intake timelines, and engagement outcomes to improve access and continuity of care.
• Participates in interdisciplinary case reviews and case conferencing.

• Provides clinical supervision, coaching, and support to Community Health Workers and other paraprofessional staff.
• Supports staff in engagement strategies, motivational interviewing, crisis intervention, care planning, boundary setting, and trauma-informed approaches.
• Ensures services are delivered in accordance with Mass Health, agency, contractual, and regulatory requirements.
• Reviews documentation for quality, compliance, and clinical appropriateness.
• Assists in onboarding, training, and professional development of staff.
• Supports staff managing individuals with complex behavioral health, medical, housing, and psychosocial needs.
• Promotes staff…