Senior Director, Business Process, ERP & Transformation

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Full time, permanent. Based in UK or Europe - hybrid or remote.

We’re seeking a dynamic and strategic Senior Director, Business Process, ERP & Transformation to spearhead the design, standardisation, and implementation of end-to-end business processes across our organisation as part of a global ERP transformation. This role acts as a vital link between business functions and technology, ensuring that process excellence is embedded within our ERP solution and aligned with both strategic objectives and operational realities.

• Lead the definition and harmonization of global business processes (e.g., Finance, Supply Chain, Procurement, HR) to align with ERP capabilities.
• Collaborate with functional leaders to co-create process design principles and KPIs.
• Build the capability of Operational Excellence across the organisations (regions & functions).

• Partner with Technical Services (IT) and system integrators to ensure process requirements are accurately translated into ERP configurations.
• Oversee pilot implementations and global rollouts, ensuring timely delivery and adoption.

• Establish Global Process Ownership as a key element of the Operating Model of the organisation.
• Engage with GPOs and GPLs to drive process excellence methods and decisions across the organisation.
• Ability to engage at all levels in the organisation from a technical as well as business perspective.
• Act as the primary liaison between global business units, functional teams, and ERP programme leadership.
• Facilitate workshops and change impact assessments to align stakeholders on process changes.

• Support change management initiatives by identifying process impacts and helping teams adapt to new ways of working.
• Contribute to training content and ensure process owners are equipped to sustain the transformation.

• Ensure processes comply with internal controls, regulatory requirements, and industry standards.
• Maintain documentation via chosen ERP process tool and oversee process governance post-implementation.
• Ensure that Process and Data governance is adopted by regions and functions alike.

• At least 5 years proven experience in leading global process transformation within ERP programmes.
• At least 5 years in people management/leadership roles.
• Experience working in multinational environments with diverse stakeholders.
• Strong understanding of ERP systems, process mapping tools (e.g., Signavio, Nintex, etc.), and reporting platforms.
• Experience with Business Process Architecture.
• Bachelor’s or Master’s in Business, Finance, Engineering, or related field.
• Expertise in operational excellence and process improvement methodologies.

Submit your up-to-date CV tailored to this opportunity. We look forward to hearing from you!

Fully Remote

• Business Process Alignment
• Business Process Mapping
• Coaching
• Collaboration
• Disruptive Thinking
• Emotional Intelligence
• Feedback
• Global Implementations
• Inclusive Leadership
• Influencing Skills
• Leading Change
• Operational Excellence
• Prioritization
• Process Architecture
• Process Governance
• Strategic Thinking

We are an Equal Opportunity Employer, and we are committed to…