Operations Engineer

About Working at envelio

Too easy is boring! Together, we are on a mission to drive forward the energy transition. We love what we do, and we are unafraid to dive in. We believe in taking ownership of our work and in continuously growing and evolving. In short: own it, love it, grow with it. We are a humble team of coffee and maté lovers with over 20 nationalities.

With our geek humor, our love for emojis and random facts is only natural. Over 150 envelians are already on board. Dive in and thrive!

As an Operations Engineer (all genders), you are responsible for the reliable operation, monitoring, and deployment of envelio’s software solutions in complex customer environments. You ensure that updates, fixes, and new versions of the Intelligent Grid Platform (IGP) are deployed smoothly across cloud, on-prem, and operational technology (OT) environments
.

A core part of your role is the day-to-day operation of customer systems
, including monitoring system health, handling incidents, and coordinating effective incident resolution. You actively contribute to stable 24/7 operations by detecting issues early, responding to incidents, and ensuring clear communication and handovers.

You work at the intersection of engineering, operations, and customers. In close collaboration with customer IT and OT teams, you help clarify operational models, understand existing infrastructure, and ensure that our software runs reliably and securely in real-world grid environments.

• You deploy software updates, patches, and fixes to customer environments in cloud, on-prem, and OT setups
• You operate and maintain customer systems, ensuring stable and secure day-to-day operation
• You contribute to 24/7 operation by participating in standby / on-call rotations
  , ensuring fast reaction times in case of incidents
• You support customers during rollouts, upgrades, and operational incidents, including outside regular business hours when required
• You collaborate directly with customers to understand their IT and OT landscapes and define suitable operational models
• You analyze operational issues and coordinate troubleshooting together with development, SRE, and security teams
• You document customer-specific setups, operational procedures, and deployment processes
• You contribute to improving and standardizing deployment and operation processes across customers
• You support internal teams by providing feedback from real-world customer operations into product and engineering decisions

Perfection is a myth! We’re more interested in the human behind the screen, so think of these criteria as helpful directions — we’re excited to see how your unique skills might fit in.

• You have hands-on experience operating and deploying software in complex IT environments
• You are familiar with cloud, on-prem, and ideally OT or industrial IT landscapes
• You are comfortable working closely with customers and explaining technical topics in a clear and pragmatic way
• You enjoy hands‑on operational work, from deployments to troubleshooting in production environments
• You have a good understanding of Linux-based systems, kubernetes, networking, and basic security concepts
• You are willing and able to contribute to 24/7 operations through standby or on‑call duty as part of a shared team rotation
• You are structured, reliable, and take ownership of operational responsibilities
• You collaborate well with software engineers and can translate operational constraints into technical requirements
• You are familiar with parts of our tech stack or are confident you can quickly grow into it
• You are fluent in German and English

• Clear ownership for production topics, and efficient coordination across squads and Customer Success
• Structured incident handling (restore service, communicate clearly, then follow up on root causes)
• Release operations with a pragmatic risk mindset (safe changes, fast rollback when needed)
• Monitoring and alerting hygiene (signal over noise)
• Strong runbooks and automation to reduce operational toil over time

• Hybrid cloud and on-prem environments, including customer‑operated infrastructure
• Kubernetes and…