Product & Customer Enablement Lead

Meet DeepL

DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Building on a history of innovation, quality and security, DeepL continues to expand its offerings beyond the field of Language, including DeepL Agent - an autonomous AI assistant designed to transform the way businesses and knowledge workers get work done.

Founded in 2017 by CEO Jarek Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures.

Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination.

What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected.

When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture.

What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL on Linked In, Instagram, and our Blog.

At DeepL, we're on an exciting adventure to expand our operations to match our ambitious growth plans. At the heart of this journey is our Customer team, a cornerstone of DeepL's commitment to outstanding user experience and customer satisfaction.

Our mission is clear: to build and develop high-performing customer teams that embody DeepL's innovative spirit and drive for excellence. As a member of our Customer team, you will be at the forefront of ensuring our users have a seamless and satisfying experience with our products.

• Evolve Product & Customer Enablement: Translate business, product, and customer priorities into programs that strengthen operational readiness and deepen product expertise.

• Lead and Develop Talent: Lead a high-performing team of enablement and product experts, ensuring their work translates into measurable outcomes like improved customer satisfaction and adoption.

• Drive Launch Readiness: Ensure Customer Success, Professional Services, and Customer Support are prepared for product launches. You will build scalable readiness programs that equip teams for confident customer interactions.

• Strengthen Product Knowledge at Scale: Own internal product guides and run continuous enablement programs—from onboarding to advanced skill-building—to keep teams up to date in the flow of work.

• Create Segment-Based Enablement: Own customer enablement and training programs, designing formats (instructor-led, self-paced, workshops) that help B2B and Enterprise customers maximize product value.

• Scale Self-Service & Help Content: Own and scale customer-facing empowerment content, including the Help Center and digital assets, to improve customer confidence and self-service.

• Partner Cross-Functionally: Work closely with Product, Product Marketing, Engineering, and Customer Experience teams to align priorities and ensure enablement supports successful outcomes.

• Turn Insights into Impact: Use customer feedback and usage data to identify product gaps and friction, advocating for the needs of both customers and internal teams.

• Leadership and Talent Development: 3+ years of experience leading high-performing teams with a…