IT Asset Manager

LOCATION:
Dortmund

As an IT Asset Manager, you will play a key role in managing the full lifecycle of IT hardware assets, from procurement and allocation through to tracking, reporting and disposal. You will help ensure that IT assets are accurately recorded, properly managed and used efficiently across the business. This is a great opportunity for someone who enjoys working with data, processes, IT equipment and cross-functional teams.

This role reports directly to Service Delivery Manager / Country Manager.

• Managing the lifecycle of IT hardware assets from procurement to disposal, including WEEE compliance.
• Maintaining accurate inventory records across CMDB and ITSM tools such as Service Now or xTicket.
• Ensuring asset data is accurate, complete and regularly updated.
• Monitoring, planning and reporting on IT asset usage, compliance and performance.
• Managing asset-related information, including licences, warranties, service agreements and contracts.
• Supporting purchasing and redistribution decisions to improve cost efficiency.
• Developing and maintaining IT asset management processes, policies and SOPs.
• Producing regular and ad-hoc reports for management.
• Ensuring compliance with vendor contracts and internal IT governance standards.
• Working closely with the Global Service Desk, partners and internal teams to improve asset performance and visibility.
• Supporting Service Delivery Managers in improving customer satisfaction and service delivery performance.

• Strong experience in IT Asset Management (ITAM) and CMDB environments
• Hands‑on experience with ITSM tools (e.g., Service Now, xTicket)
• Strong knowledge of IT hardware lifecycle management
• Good understanding of ITIL / ITSM processes
• Ability to work independently with minimal supervision
• Strong analytical and reporting skills
• Excellent communication and interpersonal skills
• Strong verbal and written English skills (German is an advantage)
• Experience in IT asset governance, compliance, and cost optimization