Application Manager CRM Solutions

Job Title

Application Manager CRM Solutions ()

Bonn or Berlin, Germany. Full‑time position.

Contract:

2 years with possibility for conversion to open‑ended employment.

Welthungerhilfe is Germany’s largest development cooperation and humanitarian aid organisation, committed to positive change and data‑mature innovation.

• Own and manage the operation, administration, and continuous improvement of our SAP‑based donor accounting and CRM solution MFplus, ensuring system availability, reliability, and alignment with business requirements.
• Drive further development of the marketing and CRM application landscape, including Dymatrix Dyna Campaign, Pipedrive, and Inxmail, by coordinating process enhancements, supporting new functionalities, and driving automation and user adoption.
• Ensure high data quality and reliable operation of interfaces between CRM, SAP ECC, and other connected systems through effective monitoring, maintenance, and issue resolution.
• Analyze CRM‑related business processes across donor management, campaign management, and relationship management in collaboration with the Domain Data Owner and Process Owner Marketing, identify optimisation opportunities, and improve process efficiency and automation.
• Act as the primary liaison between business users, project teams, external partners and service providers, translating business requirements into system improvements and ensuring consistent service delivery.
• Manage external vendors and support partners, monitor service quality and system performance, and coordinate maintenance activities and release implementations.
• Maintain system documentation, prepare user guides, and deliver training and knowledge‑sharing activities for primary users and end users.

• Degree in Business Informatics, Business Administration, Marketing or a comparable qualification.
• 1–3 years of professional experience in application management, CRM administration or process support, ideally in a non‑profit or service‑oriented environment.
• Experience with CRM or campaign management systems such as Dyna Campaign, MFplus, Pipedrive or SAP.
• Good understanding of donor management, fundraising or campaign‑management processes (advantage).
• Ability to translate business needs into system requirements and communicate effectively with both business and technical stakeholders.
• Proactive, analytical and structured working style, enjoys coordinating across departments and external partners, and takes ownership of moving initiatives from idea to implementation.
• Motivation to grow CRM expertise, especially Dyna Campaign, and become a subject expert for the legacy system MFplus.
• Fluent in German and English (spoken and written) with confident communication across stakeholders, users and external partners.

• Fair compensation based on a transparent salary scale.
• Flexible working arrangements to support work‑life balance.
• Modern and agile work environment fully embracing digitalisation and innovation.
• Opportunities for personal and professional development through diverse learning and development programmes.
• Diverse and dedicated teams where passion, expertise and joy combine to create a better world.

Welthungerhilfe values diversity and ensures an inclusive, non‑discriminatory working environment. We welcome applications from suitably qualified people from all sections of the community. Welthungerhilfe is committed to fighting terrorism in all its activities. All potential employees will be screened against known and suspected terrorist lists.