2nd Level Support Engineer, In-House

• Qualify, classify, and handle 1st- and 2nd-level support tickets for hardware, software, networks, and servers
• Administer various IT services, such as authorization systems, user management, patch management, software distribution, unified communications (UC) systems, and groupware
• Perform IT administration tasks, including asset management, procurement, documentation, and employee onboarding/offboarding
• Install, configure, and maintain clients, peripherals, and, where applicable, server components
• Document solutions and processes and maintain knowledge base articles
• Contribute to IT projects
• Work as an internal IT service provider supporting a modern IT infrastructure and managing IT solutions throughout the entire end-to-end process

• Successfully completed vocational training, e.g., as an IT Specialist for System Integration, or an equivalent qualification
• Several years of experience providing service-oriented customer support in an IT support environment
• Good knowledge of Windows and/or Linux client and server environments
• Knowledge of common networking technologies (TCP/IP, VPN, DNS, DHCP)
• Knowledge of administering users and groups in Microsoft Active Directory
• Familiarity with ticketing and monitoring systems
• Strong service orientation, quick comprehension, and excellent communication skills
• Analytical thinking and an independent, structured approach to work
• Strong team player
• Very good German and good English skills

Demonstrates expertise in IT support, including hardware and software troubleshooting, user management, and network administration. Proficient in maintaining IT infrastructure and providing exceptional customer service in both German and English.

• IT Support Experience
• Windows And Linux Environments
• Networking Technologies
• Microsoft Active Directory Administration
• Customer Service Orientation

• 1st-Level Support
• 2nd-Level Support
• User Management
• Patch Management
• Software Distribution
• Asset Management
• Documentation
• Client Installation
• Server Configuration
• Knowledge Base Maintenance

• Strong Communication Skills
• Analytical Thinking
• Team Player
• Quick Comprehension
• Structured Work Approach

• Vocational Training As IT Specialist For System Integration

• TCP/IP
• VPN
• DNS
• DHCP

• Ticketing Systems
• Monitoring Systems
• Unified Communications Systems
• Groupware