Job Technical Service Engineer,Jobs Köln Nordrhein-Westfalen,Stellenangebote in Deutschland,IT/Informationstechnik,StudySmarter

We are now actively hiring! We are now looking for a middle-senior level Technical Service Engineer .

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This position will provide professional technical support for Anker SOLIX home energy storage products, troubleshoot issues, guide installations, and ensure customer satisfaction with prompt responses.

This position is a full-time, with frequent business travel position.

Key Responsibilities

Provide advanced technical support for Anker SOLIX home energy storage products, including troubleshooting and resolving complex technical issues.
Lead the analysis of technical problems and develop solutions for both customers and internal stakeholders.
Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
Support sales teams and partners with technical expertise for complex sales opportunities.
Analyze customer feedback to identify common issues and contribute to product improvement initiatives.
Lead cross-functional teams to address critical technical challenges.
Drive continuous improvement of technical support processes and customer experience.

Qualifications

Bachelor's degree in Electrical Engineering, Renewable Energy, or related field;
Master's degree preferred.
5+ years of experience in technical support for energy storage systems, solar PV systems, or related products.
Strong technical knowledge of battery management systems (BMS), energy management systems (EMS), and power electronics.
Experience with AC/DC power conversion, inverter technology, and battery technologies.
Advanced problem-solving skills and ability to work under pressure in a fast-paced environment.
Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical audiences.
Proficiency in both Dutch and English, additional languages proficiency will be a plus.
Experience with customer relationship management (CRM) systems and technical support tools.
Experience with data analysis and reporting to drive process improvements. xayajpt
Willingness to travel in Benelux and designated area for customer support or training purposes.

Salary: EUR 56700 - 69300 per year