Customer Success Manager North America

In the fight against breast cancer, every medical image is an opportunity: to unlock insight, to uncover risk, to embody health, to empower life. Screen Point’s Transpara Breast AI delivers unmatched precision for breast radiologists and helps define personalized care pathways for every woman we serve. Make your mark as part of The Breast AI Company.

We are seeking a Customer Success Manager (CSM) who is both clinically credible and commercially minded. This role owns the post-sale customer lifecycle and serves as the primary advocate for our customers’ success with Screen Point’s AI solution.

• Act as the primary point of accountability for customer success, satisfaction, retention, and long-term value realization.
• Drive gross retention and net revenue retention by ensuring customers adopt, expand, and fully realize the clinical and operational value of Screen Point’s solutions.
• Identify expansion, upsell, and cross-sell opportunities in partnership with Sales, based on customer goals, usage patterns, and maturity.
• Monitor customer health indicators and identify early risk signals, develop mitigation plans, and proactively intervene before issues escalated.
• Deliver Executive Business Reviews (EBRs) that articulate clinical and operational outcomes, value delivered, and future opportunities.
• Deliver high-impact clinical training for breast radiologists and clinical teams (virtual and onsite).
• Collect, synthesize, and communicate customer feedback to Product, Engineering, Sales, and Marketing.
• Partner cross-functionally to ensure seamless customer experiences from pre-sales through renewal.

• Customers are engaged, satisfied, and renewing with confidence.
• Customers can clearly articulate the clinical and business value they receive from Screen Point.
• Risks are identified early and managed proactively.
• Expansion opportunities are surfaced naturally through strong relationships and demonstrated outcomes, leading to revenue growth.
• Screen Point is viewed not just as a vendor, but as a trusted long‑term partner.

We are looking for an enthusiastic CSM with strong analytical skills, with the ability to interpret usage data, trends, and customer insights.

• Bachelor’s degree in a medical, scientific, or business field (or equivalent experience).
• 4+ years of experience in breast imaging, radiology, mammography, or imaging AI.
• Excellent verbal and written communication skills in English, with confidence presenting to clinical and executive stakeholders.
• Experience in Customer Success, Account Management, Clinical Applications, or similar customer-facing roles preferred.
• Familiarity with SaaS metrics (e.g., adoption, retention, NRR) and customer health concepts is key.

• Knowledge of AI in radiology and/or mammography.

Screen Point Medical is a leading company that develops and markets breast image analysis and cutting edge machine learning applications and services. Our product Transpara improves breast cancer survival rates by detecting cancers earlier so that treatment can be more effective and less invasive.

Do you want to help us build an innovative solution to improve health worldwide? And do you want to be part of an ambitious and fast‑growing team who help you develop your career further?

Providing a Certificate of Conduct (VOG) or background check is part of our application procedure.