Senior Manager Customer Insurance Distribution; m​/f​/d

Shape the future of insurance solutions in global logistics

At DHL Group, we connect people and businesses worldwide. To support our growth, Customer Insurance (CI) develops tailored insurance or enhance liability solutions that protect our customers while enabling our business units to grow profitably.

We are looking for a senior insurance expert who combines deep marine cargo insurance knowledge with strong commercial instinct to drive our Cargo Insurance and Shipment Value Protection products across Germany, Austria and Switzerland.

• Drive revenue growth and market positioning of customer insurance products across multiple DHL divisions
• Act as a trusted interface between Sales, Product, Operations, Finance, Compliance and external insurance partners
• Shape pricing models, product structures and customer solutions in line with market and regulatory requirements
• Support key customer discussions and advise business units on risk assessment and optimal insurance solutions
• Monitor claims, loss ratios and performance metrics, translating data into actionable insights
• Deliver training and thought leadership to Sales teams and stakeholders across the region

• Several years of experience with marine cargo insurance, pricing and claims – ideally in logistics, insurance or broking
• Proven commercial mindset with business development or customer-facing experience
• Strong analytical skills and confidence working with KPIs, pricing models and reporting
• Excellent communication and stakeholder management skills
• Fluency in German and English

* At DHL Group, we welcome applications from all individuals – regardless of age, gender, origin, religion, or physical characteristics.