Global Program Director

HRS is the global leader in business travel intelligence. Our AI-native Copilot and Connect Platform transforms fragmented travel, payment, and compliance data into real-time decisions - saving enterprises millions and giving CFOs, procurement teams, and travel managers the control they need.

1B+ Business travel transactions processed annually

3,500+ Enterprise clients across 55 countries

35+ Years building the global travel ecosystem

AI-native Copilot & Connect Platform - built for enterprise scale

At HRS, we are redefining the way we work within our Business Unit Enterprise Solutions by organizing our business around industry-specific verticals. This structure enables us to deliver deeper value to our clients, foster closer relationships, and drive scalable, innovative solutions globally - from acquisition through to delivery.

By aligning teams around key industries such as Automotive, Manufacturing, Energy, or Financial Services, we combine deep sector expertise with functional excellence. This approach empowers our people to make smarter decisions, learn faster, and collaborate more effectively - all while staying laser-focused on delivering outcomes tailored to our customers' unique needs.

As a Global Program Director at HRS, you act as ultimate accountable leader and commercial owner for our most strategic global enterprise accounts. You autonomously steer complex customer ecosystems end-to-end, ensuring HRS solutions are deeply embedded across travel, meetings, and payment landscapes while delivering measurable business and commercial outcomes.

In this role, you operate as a virtual global leader, orchestrating a distributed setup of regional Program Managers (Central Europe, US, China, rest of APAC), as well as dedicated Customer Experience Managers and Program Consultants. You ensure seamless execution across regions while maintaining full ownership of strategy, delivery, and commercial success.

Your objectives are:

• Program Success & Retention:
  Ensure strategic programs deliver measurable value and remain aligned with client objectives.
• Strategic Expansion:
  Identify and lead growth opportunities within the client program, expanding the impact of HRS solutions.

You will report directly to the global SVP Customer Success Management.

You shape and lead some of the most critical global customer relationships  embedding HRS technology into complex enterprise ecosystems, you enable cost optimization, traveler satisfaction, and compliance. You act as the single point of accountability globally for both delivery excellence and commercial success.

• Own and steer the overall strategic program for key global accounts, ensuring alignment with the customer's business priorities.
• Orchestrate multiple parallel initiatives and projects across regions, stakeholders, and internal teams.
• Translate customer strategy into clear program roadmaps, priorities, and success metrics.
• Act as the central coordination point between customer executives and internal HRS experts.

• Build and maintain senior executive relationships and position HRS as a strategic partner.
• Advise clients on best practices, industry trends, and optimization opportunities across travel, meetings and payments.
• Conduct Business Reviews to evaluate progress, identify opportunities, and align on future priorities.
• Proactively identify risks or performance gaps and drive corrective actions.

• Own the commercial success of the customer program, including retention and strategic expansion.
• Identify and develop high-impact expansion opportunities.
• Lead end-to-end commercial engagements, including business case development, executive presentations, and contract negotiations.
• Apply structured qualification frameworks (e.g., MEDDPICC) to ensure deal quality and success.

• Lead a virtual global organization of regional Program Managers, Customer Experience Managers, and Program Consultants.
• Ensure alignment, performance, and accountability across all regions, fostering a high-performance culture across distributed teams.

• Proven track record in a Global Program Director, Strategic Account Leadership or Consulting role managing large-scale, complex enterprise accounts end-to-end. Experience in the travel industry is a plus.
• Demonstrated experience in owning and growing global…