Senior ICT Change Management Officer; w​/m​/d; Teil​/Vollzeit

Senior ICT Change Management Officer (f/m/d) (part-/full-time)

We’re flexible! We’re happy to receive applications in English or German.

To strengthen our IT Operation Processes and Automation team, we are looking for an ICT Change Management Officer (Senior Professional) (f/m/d) to support the operational execution of a stable and compliant ICT Change Management process. In this role, you will take on a key operational function within ICT Change Management in a highly regulated environment. You will help ensure that ICT changes are implemented in a controlled and transparent manner and in line with governance, ICT risk and DORA requirements.

• Operational management and monitoring of the ICT Change Management process, including CAB processes, as well as the ongoing review, assessment and coordination of ICT changes within the team
• Contributing to the further development of the ICT Change Management process in support of regulatory and organizational requirements
• Maintaining and coordinating group-wide maintenance windows, change plans and change calendars in close collaboration with IT Operations, IT Products, operational business units, and Risk, Compliance and ICs functions
• Supporting internal and external audits through structured documentation and robust evidence
• Creating, analyzing and further developing KPIs and reports to increase operational transparency using Jira and Power BI
• Contributing to the further development of tooling, automation and process support within the IT Service Management environment (e.g. Jira, Git Hub, Service Now)

• Completed degree in business informatics, IT management or a comparable field
• Good understanding of change, governance and control models in a regulated IT environment; experience with DORA is an advantage
• Experience in the operational management and coordination of IT- or ICT-related processes
• Experience working with audit, compliance, risk or control functions
• Ability to translate regulatory requirements into pragmatic and operationally viable processes
• Strong teamwork and communication skills as well as a confident professional presence
• Fluent German and English skills (B2)
• Ideally, experience in automating and analyzing ITSM processes and data, e.g. using scripting, low-code/no-code solutions, or query languages such as JQL or AQL
• Attractive salary package with many benefits including childcare facilities, meal allowance, job ticket, sport and recreational events
• Flexible mobile working arrangements in a divers team
• Personal development thanks to extensive further training opportunities
• A place in a dynamic and international team within EEX Group and Deutsche Börse Group
• A long-term perspective in the constantly growing and evolving energy
• Bespoke onboarding plan

We encourage women to apply and develop their careers with us.