Vehicle Damage Claims Manager, Automotive Claims Handler

Responsibilities:

• You are the personal point of contact and advisor for people affected by accidents
• You accompany your clients from the technical damage assessment to the successful enforcement and payout of all accident-related claims
• You arrange an appraiser, a replacement vehicle, and a reliable repair shop for your clients as needed
• You communicate via the fairforce software with clients, insurance companies, partners, and authorities
• You support our clients empathically and with a solution-oriented approach in the exceptional situation of an accident

• At least 2 years' experience handling motor vehicle accident damage claims
• Confident use of laptops and digital work tools
• Basic hands‑on experience with AI tools
• Strong communication skills and a genuine desire to help
• Customer-focused, structured, and solution-oriented way of working
• Strong written and spoken German (at least C1)

Demonstrates expertise in managing motor vehicle accident damage claims, providing empathetic client support, and utilizing digital tools for effective communication and claim processing.

• Motor Vehicle Accident Damage Claims
• Strong Communication Skills
• Customer-Focused Approach
• Solution-Oriented Working
• German Language Proficiency (C1)

• Claims Handling
• Technical Damage Assessment
• AI Tools Experience

• Empathy
• Structured Working

• Fairforce Software
• Digital Work Tools