Support Engineer; m​/w​/d

For our internal SOMI Group company, SOMI Services GmbH, we are immediately seeking a Support Engineer (m/f/d) for on‑site support.

As part of our IT support team, you will be the first point of contact for technical challenges – both on‑site and remotely. You will resolve software and hardware issues, work closely with our administrators, and ensure stable IT operations through thorough documentation.

• Receiving and handling IT support requests (first and second level)
• Onsite and remote support, including troubleshooting software and hardware issues
• Collaboration with system administrators and other teams
• Maintenance of knowledge bases and documentation

• Completed IT training (e.g., IT specialist for system integration) or a comparable qualification
• Initial experience in IT support or system administration is desirable
• Good knowledge of the Windows environment, Active Directory, as well as hardware and peripherals
• Strong communication skills, service orientation, and a structured way of working
• Very good German skills (at least C1) and good English skills (at least B2)
• Driver’s license class B and willingness to travel occasionally for work